CISCO Engineer - Voice/ Call manager

New Era Technology; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Senior Unified Communications Engineer in Aracaju, Sergipe, Brazil. In this hands-on role, you will lead the transition from Cisco UC environments to Microsoft Teams Phone, requiring extensive experience in enterprise voice and telephony. The ideal candidate will have over 7 years in Unified Communications, strong skills with Microsoft Teams and Cisco systems, and fluent English. This full-time position offers a remote working arrangement along with competitive benefits.

Serviços

Benefits

Qualificações

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with Microsoft Teams Phone and Cisco Voice systems.
• Experience supporting or implementing cloud-based telephony solutions.

Responsabilidades

• Design, implement, and support Microsoft Teams Phone solutions.
• Support and maintain Cisco on-premises voice infrastructure.
• Execute telephony migration plans with minimal service disruption.

Conhecimentos

Unified Communications / Enterprise Voice

Microsoft Teams Phone

Cisco Voice (CUCM, SIP)

Telephony fundamentals and SIP-based architectures

Cloud-based telephony solutions

Fluent English

Descrição da oferta de emprego

Overview

We are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony, who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms. This is a hands-on senior engineering role focused on design, migration, and Tier 3 support, working in a global enterprise environment across EMEA, US, and APAC.

Requirements

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with :
• Microsoft Teams Phone
• Cisco Voice (CUCM, SIP)
• Solid understanding of telephony fundamentals and SIP-based architectures.
• Experience supporting or implementing cloud-based telephony solutions.
• Fluent English (spoken and written) – mandatory.

Nice to Have

• Experience with Oracle SBC, Avaya, or similar platforms.
• Exposure to Contact Center solutions (Cisco UCCE, Five9, NICE CXone).
• Experience working in large enterprise or global environments.

What You'll Do

• Microsoft Teams Phone & Cloud Telephony
  • Design, implement, and support Microsoft Teams Phone solutions.
  • Lead and support Direct Routing, Operator Connect, and Calling Plans.
  • Integrate Teams Phone with SBCs and telecom providers.
• Enterprise Voice & Cisco UC
  • Support and maintain Cisco on-premises voice infrastructure, including :
  • Cisco Call Manager (CUCM)
  • Provide Tier 3 / engineering-level support for complex voice issues.
• Contact Center & CCaaS
  • Support migrations of Contact Center platforms :
    • From Cisco UCCE / Five9
    • To NICE CXone CCaaS
  • Ensure stable SIP connectivity between telephony and CCaaS platforms.
  • Execute telephony migration plans with minimal service disruption.
  • Support global go-live events and post-migration stabilization.
  • Collaborate with regional engineering teams and vendors worldwide.

Join Us!

• Work on enterprise-scale UC and telephony transformations.
• Gain deep exposure to Teams Phone and CCaaS modernization.
• Collaborate with global teams and leading technology partners.
• Play a key role in high-visibility, business-critical projects

We offer

GROSS Salary in BRL under CLT Job offer - Full time Job + Benefits + 100% Remote.

Don't hesitate and share your updated resume in English with us so we can review it and have the pleasure to discuss it in more detail..

CISCO Engineer Voice Call manager • Aracaju, Sergipe, Brazil