Chief Client Success Officer

Bebeecustomer; Manaus; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A customer service firm in Recife is seeking a Customer Success Consultant to integrate customer success expertise with business development activities. Key responsibilities include facilitating onboarding sessions, providing guidance to clients, and building long-lasting relationships. The role involves cultivating new business opportunities and collaborating on marketing initiatives. Candidates should be adept at conducting prospecting activities and representing the company at industry events. This position is vital for driving customer engagement and revenue growth.

Responsabilidades

• Facilitate comprehensive onboarding sessions for CAS users.
• Provide expert guidance to help customers unlock CAS solutions.
• Develop and maintain long-lasting relationships with clients.
• Cultivate a pipeline of new business opportunities.
• Conduct prospecting activities to build awareness of CAS solutions.
• Collaborate on marketing initiatives for CAS solutions.
• Represent CAS at conferences and trade shows.
• Provide regular progress updates on engagement metrics.

Descrição da oferta de emprego

Customer Success Consultant Role

The Customer Success Consultant plays a pivotal role in delivering services that seamlessly integrate customer success expertise with business development activities.

Key Responsibilities

• Onboarding and Enablement: Facilitate comprehensive onboarding sessions to empower CAS users, ensuring they achieve maximum value from our solutions.


• Guidance and Support: Provide expert guidance to help customers unlock the full potential of CAS solutions, fostering strong relationships across multiple levels within client organizations.


• Relationship Building: Develop and maintain long‑lasting relationships with clients, identifying opportunities to grow, retain, and cross‑sell within existing accounts.


• Business Development: Cultivate a pipeline of new business opportunities within assigned territories, driving revenue growth and expansion.


• Prospecting and Presentations: Conduct prospecting activities, including calls, emails, and presentations, to build awareness and interest in CAS solutions.


• Marketing and Events: Collaborate on marketing initiatives, such as workshops, seminars, and industry events, to promote CAS solutions and thought leadership.


• Representation and Communication: Represent CAS at conferences and trade shows as agreed, maintaining accurate records of activities and opportunities in CRM (Salesforce / LEX).


• Progress Updates and Reporting: Provide regular progress updates on engagement metrics and deliverables, ensuring transparency and accountability.