Care Partner Success Specialist (Remote, PST Time Zone)

Lingraphica; Brasil; Híbrido; BRL 313.000 - 339.000; Tempo integral

Resumo da oferta

A leading communication technology company in Brazil seeks a candidate for a customer service role. You will advocate for care partners and provide personalized support throughout the sales process, focusing on building strong relationships and maintaining documentation. A Bachelor's degree and customer service background are required, with preference given to those with sales experience. The company offers a competitive salary, flexible remote work, and comprehensive benefits.

Serviços

Annual bonus program

Comprehensive benefits package

Career advancement opportunities

Flexible remote work environment

Qualificações

• Minimum of 2 years of customer service experience.
• Experience in sales, engagement, or relationship management preferred.

Responsabilidades

• Serve as the care partner's advocate and primary point of contact.
• Build strong, trusting relationships through communication.
• Deliver customized training and support sessions.
• Maintain accurate documentation in the CRM.
• Collaborate with internal teams to enhance the care partner experience.

Conhecimentos

Customer service skills

Strong communication skills

Empathy

Relationship management

Formação académica

Bachelor’s degree or equivalent

Ferramentas

HubSpot

Office 365

Zoom

Descrição da oferta de emprego

Overview

Employer Industry: Augmentative and Alternative Communication (AAC)

Why consider this job opportunity:

• Salary range of $59,400 to $64,000 per year
• Annual bonus program and merit increases
• Comprehensive benefits package including medical, dental, and vision coverage
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment with the possibility of accommodating different time zones
• Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):

• Serve as the care partner's advocate and primary point of contact throughout the sales process
• Build strong, trusting relationships through timely and personalized communication
• Deliver customized training and support sessions tailored to the care partner's needs
• Maintain accurate documentation of all care partner interactions and updates in the CRM
• Collaborate cross-functionally with internal teams to resolve challenges and enhance the care partner experience

What is Required (Qualifications):

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of 2 years of customer service experience
• Experience in sales, engagement, or relationship management strongly preferred
• Proficiency with HubSpot, Office 365, and Zoom preferred
• Strong written and verbal communication skills across all channels

How to Stand Out (Preferred Qualifications):

• Experience in the healthcare industry preferred
• Strong empathy and customer-centered mindset
• Proven ability to manage details in a fast-paced environment
• Comfort with presenting technology and training users with varying skill levels
• Growth mindset with openness to feedback

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