Call Center Representative

Virtustant; Brasil; Remote; BRL 20,000 - 36,000; Full time

Benefits offered by this job

Remote work from home

Long-term positions

Payment in USD or BRL

Ongoing team support

Job summary

Virtustant is a remote staffing company connecting professionals in Latin America and South Africa with US businesses. This Call Center Representative role handles inbound and outbound calls for US clients, aiming to deliver excellent customer experiences.

You will work full-time during US business hours from a home office, with 100% remote setup and payment in USD or local currency. Prior call center experience and strong English are required to succeed.

Qualifications

• Call center experience (inbound or outbound).
• Advanced English (C1 or higher).
• Comfortable working with metrics and targets.
• A quiet workspace, a headset and a reliable internet connection.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures
• Schedule appointments and process requests
• Update records in the CRM after every call
• Meet quality and productivity targets
• Escalate issues to the right team

Skills

Call center experience

Advanced English

Metrics & targets

Quiet workspace & gear

Tools

Dialers/VoIP tools

Job description

Job Title: Call Center Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Handle inbound and outbound calls for US companies, delivering a great experience on every call.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures
• Schedule appointments and process requests
• Update records in the CRM after every call
• Meet quality and productivity targets
• Escalate issues to the right team

Requirements

• Call center experience (inbound or outbound)
• Advanced English (C1 or higher), clear and confident on the phone
• Comfortable working with metrics and targets
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Dialers or VoIP tools (RingCentral, Five9, Aircall)
• Sales or collections experience

English Level

Advanced (C1 or higher), clear and confident on the phone

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team