Business Support Specialist

Remote Jobs; Brasil; Híbrido; BRL 481.000 - 567.000; Tempo integral

Resumo da oferta

A remote job opportunity offering a base salary of up to $105,000 with a hybrid work model. You will serve as the primary contact for Sales and Customer Success, resolving system-related issues and developing policies. To succeed, you need a B.Sc in Industrial Engineering or a similar field, 1–3 years of client-facing experience, and strong communication skills. Experience in SaaS environments will help you stand out.

Serviços

Opportunity to earn a discretionary bonus

Supportive and inclusive work environment

Flexibility in work schedules

Qualificações

• 1–3 years of experience in client-facing roles.

Responsabilidades

• Serve as the primary point of contact for Sales, Customer Success, and partners.
• Resolve or elevate internal system-related issues, including those related to Salesforce.
• Develop and document processes and policies for the team.
• Guide requesters to the appropriate resources quickly.
• Challenge temporary solutions and advocate for permanent fixes.

Conhecimentos

Strong business acumen

Excellent written and verbal communication skills in English

Ability to quickly adapt

Formação académica

B.Sc in Industrial Engineering or similar field

Ferramentas

Salesforce

Descrição da oferta de emprego

Why consider this job opportunity:

• Salary up to $105,000 base salary
• Opportunity to earn a discretionary bonus and/or equity based on company plans
• Hybrid work model providing flexibility
• Chance to work cross-functionally with various teams, including Sales and Customer Success
• Focus on continuous improvement of processes and systems
• Supportive and inclusive work environment committed to equal opportunity employment

What to Expect (Job Responsibilities):

• Serve as the primary point of contact for Sales, Customer Success, and partners
• Resolve or elevate internal system-related issues, including those related to Salesforce
• Develop and document processes and policies for the team
• Guide requesters to the appropriate resources quickly
• Challenge temporary solutions and advocate for permanent fixes

What is Required (Qualifications):

• B.Sc in Industrial Engineering or a similar field
• 1–3 years of experience in client-facing roles
• Strong business acumen and understanding of the selling process
• Excellent written and verbal communication skills in English
• Ability to quickly adapt to a continuously changing environment

How to Stand Out (Preferred Qualifications):

• Experience in SaaS environments
• Knowledge of Salesforce