Business Specialist (Product Owner)

Zurich Insurance Company; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading insurance provider in São Paulo is seeking a talented Business Specialist (Product Owner) to support the ZCAM team. The ideal candidate will have a Bachelor's degree, strong analytical and communication skills, and experience in business analysis and project management. You will work with international teams, document processes, and ensure projects align with business goals. This role offers opportunities for professional growth and collaboration in a dynamic environment.

Qualificações

• Bachelor's degree in business, engineering or related field.
• Professional experience in a related role utilizing relevant technologies.
• Proven experience as business analyst or subject matter expert in global projects.

Responsabilidades

• Understand customer objectives to make appropriate recommendations.
• Facilitate incubation sessions for business requirements gathering.
• Produce requirement specifications and solution design documents.

Conhecimentos

Analytical skills

Communication skills

Problem-solving

Team collaboration

Project management

Formação académica

Bachelor’s degree in business, engineering or a related field

Ferramentas

Agile methodology

SCRUM

ITIL

PMP

Descrição da oferta de emprego

About Us

Zurich Insurance Company is a leading provider of insurance products and services, committed to delivering innovative solutions and exceptional customer service. Our ZCAM (Zurich Customer Active Management) team turns customer data into practical business solutions to drive the implementation of our ambitious customer strategy.

If you are a talented, dynamic and experienced Data Analyst, passionate about connecting the dots and have a strong background in technology, we would love to hear from you.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work with us.

The opportunity : Business Specialist (Product Owner)

As a Business Analyst, you will help ZCAM’s customers by understanding their needs and developing solutions to business problems. You will work with multidisciplinary and international teams to gather requirements, document processes, and communicate findings. Your responsibilities will include collecting and documenting business needs, analyzing data to identify trends and insights, suggesting process improvements, creating reports and presentations for stakeholders, and collaborating with teams to implement solutions. Additionally, you will be key to ensure that project objectives align with business goals, and will lead meetings and workshops to drive project success. Strong analytical, communication, and problem-solving skills are essential for this role.

Responsibilities

• Understands customers objectives, processes and products in order to make appropriate recommendations for customer-specific needs during incubation, delivery and operations
• Plans, conducts and facilitates incubation sessions for business requirements gathering with subject matter experts and end users ensuring deliverables are met
• Adapts and applies different delivery methodologies determining the best methodology for the specific project
• Contributes to business cases, including cost / benefit analysis, risk assessment, project scope definition and development of a high-level schedule
• Produces requirement specifications and outlines solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation
• Analyzes and manages requirement risk, traceability matrix and prioritizes requirements
• Performs quality review checks on project deliverables
• Participates in development of test plan, testing, implementation and training activities
• Participates in post implementation activities including problem solving and measurement of benefits achieved
• Communicates effectively through different mediums at all levels
• Creates compelling project documents such as business cases, including cost / benefit analysis, risk assessment, project scope definition and development of a high-level schedule
• Manages interdependencies within the projects and other functions
• Communicates effectively through different mediums at all levels

Requirements

• Bachelor’s degree in business, engineering or science or a related field, any higher degree is an advantage
• Professional experience in related role and / or demonstrated competency (projects) utilizing relevant technologies
• Balanced mix of business acumen as well as affinity to technology and systems
• Innovative and creative self-starter, highly motivated, business and IT savvy
• Independent and able to handle multiple tasks and deadlines
• Must possess in-depth, strong problem-solving analytical skills with attention to detail
• Experience in the delivery of business solutions in time, quality, and budget
• Proven experience as business analyst or subject matter expert in global projects and / or sound knowledge in insurance business
• Proven track with project management & software development methodologies (e.g. Agile, SCRUM, ITIL, PMP)
• Tough-minded, highly flexible and determine to deliver assigned targets
• Good interpersonal and communication skills
• Experience in application testing and organizing user acceptance testing
• Customer-oriented team player with good communication abilities, fostering effective collaboration and teamwork
• Strong proficiency in both English and Portuguese is required, Spanish language skills are a plus.