Business Process Operations Manager

Bebeeprocess; Porto Alegre; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading business solutions provider in Porto Alegre seeks a Business Process Operations Manager to drive growth and operational excellence. This role involves leading improvement initiatives, managing client interactions, and ensuring adherence to quality standards. The ideal candidate will have proven experience in operations management and strong analytical skills. Competitive compensation and a dynamic work environment are offered.

Qualificações

• Proven experience in process improvement and operations management.
• Strong analytical skills for reporting and KPI tracking.
• Excellent interpersonal skills for client interactions and team management.

Responsabilidades

• Lead continuous improvement initiatives across operations.
• Manage client interactions and escalations professionally.
• Supervise team members to deliver results meeting client quality standards.

Descrição da oferta de emprego

Business Process Operations Manager

Drive business growth and excellence as a Business Process Operations Manager.

• Lead continuous improvement initiatives across operations, enhancing efficiency, reducing costs, and improving service quality.
• Provide timely and meaningful insights to senior management through effective reporting.
• Develop and implement strategic plans to ensure account profitability.
• Manage client interactions and escalations (calls or in-person) with professionalism and tact.
• Conduct regular performance reviews with team members and other departments to ensure Service Level Agreement adherence.
• Monitor daily productivity against defined service standards and take corrective action when necessary.
• Audit client-defined compliance requirements to ensure adherence.
• Coach and monitor Team Leads and Account Managers in day-to-day operations and people management.
• Develop ongoing learning processes for the team.
• Supervise and support team members to deliver results that meet or exceed client quality standards.
• Represent the organization during client visits and reviews.
• Lead process re‑engineering projects to optimize workflows and reduce cycle times.
• Maintain process documentation, SOPs, and compliance standards.
• Partner with stakeholders to implement digital tools and automation for operational efficiency.
• Track key performance indicators and prepare dashboards to measure improvement outcomes.
• Deliver training sessions on process excellence methodologies for team members.