Business Operations Analyst (Process & GTM)

Jobility Talent Solutions; Brasil; On-site; BRL 80,000 - 110,000; Full time

Job summary

A dynamic technology-driven company in Brazil is seeking a Business Operations Analyst to enhance process design and execution across global teams. The successful candidate will optimize workflows, define key metrics, and partner with Sales, Marketing, and Customer Success teams. The role requires strong analytical skills and experience in process documentation, with familiarity in tools like Lucidchart and advanced Excel capabilities. Join us to make a significant impact in a fast-paced environment.

Qualifications

• Experience with process analysis and documentation.
• Familiarity with tools like Lucidchart, Visio, or similar.
• Strong analytical skills and experience working with KPIs and metrics.
• Advanced Excel skills.

Responsibilities

• Map and optimize end-to-end processes across the commercial lifecycle.
• Identify gaps, inefficiencies, and friction points in current workflows.
• Define and standardize key metrics and build dashboards for visibility.
• Translate discussions into clear process documentation and actionable playbooks.

Skills

Process analysis

Documentation

Analytical skills

Advanced Excel skills

Tools

Lucidchart

Visio

Power BI

Job description

We’re hiring: Business Operations Analyst (Process & GTM)

We are looking for a Business Operations Analyst to support process design, execution, and performance visibility across global go-to-market teams.

This role sits at the intersection of process, data, and business operations, supporting Sales, Marketing, and Customer Success in a fast-paced, tech-driven environment.

What you’ll be doing

• Map and optimize end-to-end processes across the commercial lifecycle (lead to deal to renewal)
• Identify gaps, inefficiencies, and friction points in current workflows
• Define and standardize key metrics (conversion, pipeline health, deal velocity, renewals)
• Build simple dashboards and reports to improve execution visibility
• Partner with Sales, Marketing, Customer Success, and Operations teams
• Translate discussions into clear process documentation and actionable playbooks

What we’re looking for

• Experience with process analysis and documentation
• Familiarity with tools like Lucidchart, Visio, or similar
• Strong analytical skills and experience working with KPIs and metrics
• Advanced Excel skills

Nice to have

• Experience with Power BI or similar tools
• Knowledge of Salesforce or CRM systems
• Experience working in cross-functional environments