Business Analyst

OSF Digital, Inc.; Brasil; Presencial; BRL 120 000 - 240 000; Tempo integral

Resumo da oferta

OSF Digital in Brazil is seeking a Salesforce Business Analyst to help deliver comprehensive Salesforce solutions. You will gather requirements, map processes, design solutions, configure applications, and support testing to ensure alignment with business needs.

The role focuses on data integrity, user training, stakeholder communication, reporting, and continuous improvement, requiring strong analytical and collaborative skills to drive successful outcomes.

Qualificações

• Business analysts with Salesforce experience.
• Ability to translate business needs into Salesforce solutions.
• Experience collaborating with stakeholders, developers and end-users.
• Knowledge of data management and reporting within Salesforce.

Responsabilidades

• Gather and document business requirements for Salesforce implementations or enhancements.
• Map and analyze current processes to identify improvements and align with Salesforce capabilities.
• Design Salesforce solutions with focus on scalability and efficiency.
• Configure Salesforce applications and participate in testing to ensure they meet requirements.

Conhecimentos

Business Acumen

Customer Focus

Critical Thinking

Collaboration

Change Management

Strategic Thinking

Influence and Negotiation

Innovation

Resilience

Ethical Judgment

Ferramentas

Salesforce

Descrição da oferta de emprego

• Requirement Gathering: Work with stakeholders to gather and document business requirements for Salesforce implementations or enhancements.
• Process Mapping: Analyze and map existing business processes to identify areas for improvement and ensure alignment with Salesforce capabilities.
• Solution Design: Collaborate with technical teams to design Salesforce solutions that meet business needs, ensuring scalability and efficiency.
• Configuration and Testing: Assist in configuring Salesforce applications and participate in testing to ensure solutions meet requirements and function correctly.
• User Training and Support: Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshoot issues as they arise.
• Data Management: Oversee data integrity and quality within Salesforce, including data migration and cleansing activities.
• Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of project goals and progress.
• Reporting and Analytics: Create and maintain reports and dashboards to provide insights into business performance and support decision-making.
• Continuous Improvement: Stay updated on Salesforce features and best practices to recommend improvements and optimizations.
• Business Acumen: Understanding of business operations and industry-specific processes to align Salesforce solutions with organizational goals.
• Customer Focus: Ability to prioritize user needs and ensure solutions enhance the customer experience.
• Critical Thinking: Capacity to evaluate information critically and make informed decisions.
• Collaboration: Ability to work effectively with diverse teams, including stakeholders, developers, and end-users.
• Change Management: Skills in managing and facilitating change within the organization, ensuring smooth transitions to new processes or systems.
• Strategic Thinking: Ability to think long-term and align Salesforce initiatives with the organization's strategic objectives.
• Influence and Negotiation: Skills to persuade and negotiate with stakeholders to achieve consensus and drive project success.
• Innovation: Openness to new ideas and approaches, fostering a culture of continuous improvement.
• Resilience: Ability to handle setbacks and challenges with a positive attitude and persistence.
• Ethical Judgment: Commitment to ethical standards and practices in handling data and stakeholder interactions.

• Requirement Gathering: Work with stakeholders to gather and document business requirements for Salesforce implementations or enhancements.
• Process Mapping: Analyze and map existing business processes to identify areas for improvement and ensure alignment with Salesforce capabilities.
• Solution Design: Collaborate with technical teams to design Salesforce solutions that meet business needs, ensuring scalability and efficiency.
• Configuration and Testing: Assist in configuring Salesforce applications and participate in testing to ensure solutions meet requirements and function correctly.
• User Training and Support: Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshoot issues as they arise.
• Data Management: Oversee data integrity and quality within Salesforce, including data migration and cleansing activities.
• Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of project goals and progress.
• Reporting and Analytics: Create and maintain reports and dashboards to provide insights into business performance and support decision-making.
• Continuous Improvement: Stay updated on Salesforce features and best practices to recommend improvements and optimizations.

Requirements Competencies

• Business Acumen: Understanding of business operations and industry-specific processes to align Salesforce solutions with organizational goals.
• Customer Focus: Ability to prioritize user needs and ensure solutions enhance the customer experience.
• Critical Thinking: Capacity to evaluate information critically and make informed decisions.
• Collaboration: Ability to work effectively with diverse teams, including stakeholders, developers, and end-users.
• Change Management: Skills in managing and facilitating change within the organization, ensuring smooth transitions to new processes or systems.
• Strategic Thinking: Ability to think long-term and align Salesforce initiatives with the organization's strategic objectives.
• Influence and Negotiation: Skills to persuade and negotiate with stakeholders to achieve consensus and drive project success.
• Innovation: Openness to new ideas and approaches, fostering a culture of continuous improvement.
• Resilience: Ability to handle setbacks and challenges with a positive attitude and persistence.
• Ethical Judgment: Commitment to ethical standards and practices in handling data and stakeholder interactions.

Skill Set

• Salesforce Knowledge: Understanding of Salesforce platform capabilities, features, and best practices.
• Analytical Skills: Ability to analyze business processes and data to identify issues and opportunities for improvement.
• Communication Skills: Strong verbal and written communication skills to effectively interact with stakeholders and technical teams.
• Problem-Solving Skills: Ability to identify problems, develop solutions, and make decisions to address business needs.
• Project Management: Basic project management skills to manage timelines, resources, and deliverables.
• Technical Aptitude: Familiarity with Salesforce configuration, including workflows, validation rules, and custom objects.
• Data Management: Skills in data analysis, data migration, and ensuring data quality and integrity.
• Interpersonal Skills: Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
• Attention to Detail: Precision in documenting requirements and testing solutions to ensure accuracy and completeness.
• Adaptability: Willingness to learn and adapt to new technologies and methodologies as Salesforce evolves.

Languages

• English
• Portuguese
• Spanish

OSF’s Values

Disclaimer:

OSF Digital does not accept unsolicited CVs from recruiters or employment agencies in response to the OSF Digital Careers page or an OSF DIGITAL social media post. We consider any resume (CV) or biography received from a recruiter or employment agencies without prior approval from a member of our Talent Acquisition Department to be unsolicited and gratuitous, and such submissions will not be recognized by OSF Digital for purposes of “ownership” of the candidate.

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