Business Account Specialist - Sao Paulo (F/M/X)

MANTU GROUP SA; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global consulting firm is seeking a Business Account Specialist in São Paulo, Brazil. In this role, you will ensure client satisfaction and contribute to the successful management of projects. The ideal candidate has a degree in a related field, 2+ years in customer support, and excellent communication skills in Portuguese and English. Join a diverse international community and thrive in a dynamic work environment.

Serviços

Robust training system

Vibrant workplace events

Commitment to CSR programs

Qualificações

• Minimum 2 years of experience in Customer Support or Account Management.
• Experience preferably within digital products.
• Strong attention to detail.

Responsabilidades

• Ensure satisfaction and retention of client portfolio.
• Onboard suppliers and clients onto our platform.
• Monitor project renewals and manage purchase orders.

Conhecimentos

Interpersonal skills

Communication (Portuguese and English)

Analytical mindset

Formação académica

Degree in Communication, Management, IT, or Business

Descrição da oferta de emprego

Permanent Job

Who are we?

The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change—they have to get ahead of the game. They need to function as integrated organizations, placing the best talent at the heart of each project to leverage the right skills at the right time.

That’s where LittleBig Connection comes in. We connect large companies with external experts—freelancers, IT vendors, and consulting firms—helping them find the right talent for the right project at the right moment, and manage them throughout the entire project lifecycle.

How do we do it?

• LittleBig Connection Marketplace – Our marketplace enables clients to easily find and contract any type of external expert or consulting firm. Whether sourcing new talent or working with pre-identified experts, we help large companies collaborate simply and securely.
• Eleven VMS – Our Vendor Management System (SaaS platform) enables clients to manage their external suppliers with a 360° all-in-one solution—from sourcing and contracting to timesheets, invoicing, compliance, and performance tracking.

As the leading international player in its industry, we serve 25,000 Procurement and IT professionals—from companies like Auchan, Renault Trucks, Pluxee, Veolia, bioMérieux, and Bouygues Telecom—who use LittleBig Connection and Eleven VMS daily. With the ambition to become the global leader in Total Talent Management, LittleBig Connection is present in 50 countries and has no intention of stopping: Canada, India, Vietnam, Spain, Mauritius, Tunisia, Colombia, Portugal.

Team up with the World is more than our tagline—it’s our reality.

Ready to join the adventure?

Job description

We are looking for a Business Account Specialist to play a key role in ensuring the continued success and satisfaction of our rapidly growing customer base.

Your Role

You will contribute to our clients’ success by:

• Ensuring the satisfaction and retention of your client portfolio.
• Onboarding suppliers and clients onto our platform to guarantee optimal use of our services.
• Creating and validating new projects — verifying the correct configuration of supplier and client profiles, validating legal documents, and processing purchase orders.
• Closely monitoring project renewals and managing purchase order receptions.
• Maintaining strong alignment and collaboration with Account Managers.
• Ensuring a seamless billing process through close coordination with the Finance team.
• Continuously improving our sales administration processes by sharing feedback and ideas that enhance the value we deliver to clients.
• Providing additional support when needed to meet business objectives.

About You

You are an enthusiastic, detail-oriented professional who enjoys working with people and solving problems.

Ideal Candidate Profile

• Strong interpersonal skills and a positive, proactive attitude.
• Excellent communication skills in Portuguese and English.
• Minimum 2 years of experience in Customer Support, Account Management, or a related service field (preferably within digital products).
• A degree in Communication, Management, IT, Business, or a similar field.
• Analytical mindset with the ability to manage complexity and pay close attention to detail.
• Comfortable working both independently and as part of a team.

What we offer

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities.
• A robust training system with our internal Academy and 250+ available modules.
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).
• Strong commitments to CSR notably through participation in our WeCare Together program.

Our Hiring Process

• Short phone call with our talent acquisition team to discuss your ambitions and how they align with Mantu's mission.
• First interview with your future manager or director. In this interview you will know more about your role, your mission, the challenges, and the skills we value.
• Second interview with a senior leader or your future teammates. This is the time to share what you've discovered about us and how thrilled you are to join us and how well we fit with your expectation.
• Third with the department director. If we are a perfect match, this interview might just end with a job offer.

LittleBIG Connection is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.