BRA - Technical Implementation & Support Engineer (SaaS / eCommerce)

Tidal; São Paulo; On-site; BRL 210,235 - 231,258; Full time

Job summary

A direct placement agency is seeking a Technical Implementation & Support Engineer to support SaaS companies and Shopify brands. This role involves onboarding clients, managing QA, and resolving production issues. Ideal candidates have 3-5 years of experience, strong debugging skills, and excellent English communication. This full-time position operates remotely with required overlap during U.S. business hours, allowing you to work in a flexible environment while collaborating with cross-functional teams.

Qualifications

• 3–5 years of freelancing experience.
• Proven ability to troubleshoot live production systems.
• Experience supporting client onboarding or implementation.

Responsibilities

• Own technical onboarding and implementation for new clients.
• Troubleshoot and resolve production bugs and system issues.
• Collaborate with CTO, Product, and Customer Success teams.

Skills

Freelancing experience

Written and verbal English communication (C1 or C2 level)

Hands-on development or technical support experience

Troubleshooting live production systems

Debugging and problem-solving skills

Experience in remote teams

Tools

React

Node.js

GitHub

AWS

API testing tools

Job description

Job Title: Technical Implementation & Support Engineer (SaaS / eCommerce)

Contractor Fee: $3,600-$3,960/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

We’re hiring a Technical Implementation & Support Engineer to support Series A/B SaaS companies and high-growth Shopify brands whose CTOs and senior engineers are overloaded. This role focuses on hands‑on execution, including managing QA, troubleshooting production issues, implementing modules and integrations, and supporting clients’ onboarding. The ideal candidate is technically strong, detail‑oriented, and comfortable operating in fast‑paced environments where reliability and speed matter.

Key Responsibilities:

• Own technical onboarding and implementation for new clients
• Install, configure, and maintain platform modules and third‑party integrations
• Troubleshoot and resolve production bugs and system issues
• Support QA testing, write test cases, and ensure release quality
• Handle basic to mid‑level feature development and code fixes
• Assist with API integrations and webhooks
• Monitor system performance and elevate architectural concerns when needed
• Collaborate with CTO, Product, and Customer Success teams
• Maintain clean documentation for implementations and fixes
• Improve internal technical processes to reduce recurring issues

Software/Platforms/Tools:

• Modern frontend frameworks such as React, Vue, or similar
• Backend frameworks such as Node.js, Ruby on Rails, Python, or similar
• REST APIs and/or GraphQL
• AWS, GCP, or comparable cloud infrastructure
• Git‑based workflows such as GitHub, GitLab, or Bitbucket
• CI/CD pipelines
• Shopify for eCommerce‑focused clients
• Issue tracking tools such as Jira, Linear, or ClickUp
• Postman or API testing tools
• Slack and Google Workspace

Qualifications:

• 3–5 years of freelancing experience.
• Excellent written and verbal English communication (C1 or C2 level)
• 3–5+ years of hands‑on development or technical support experience
• Experience in high‑growth SaaS or eCommerce environments
• Proven ability to troubleshoot live production systems
• Experience supporting client onboarding or implementation
• Comfortable working directly with CTOs or senior technical leaders
• Strong debugging and problem‑solving skills
• Ability to balance speed with code quality
• Experience in remote, cross‑functional teams
• Independent, proactive, and execution‑focused

Shift Schedule:

• Monday to Friday, with required overlap during U.S. business hours