Bilingual Account Coordinator

MasterPro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic service provider seeks an Account Coordinator to ensure a 5-star customer experience. Responsibilities include managing communications and scheduling for installations, and supporting technicians. Candidates should have over 3 years in customer service, excellent English skills, and the ability to handle multiple tasks in a remote setting. The role offers a flexible schedule, and a vibrant working environment, where proactive engagement is key.

Serviços

1-week PTO after the first year

Flexible working hours

Work from anywhere

Qualificações

• 3+ years in customer service roles required.
• Advanced English fluency (C1 or C2 level) necessary.
• Ability to juggle multiple tasks effectively.

Responsabilidades

• Ensure 5-star customer experience throughout all interactions.
• Manage customer and technician communication seamlessly.
• Schedule and confirm installations efficiently.
• Handle escalated situations with confidence and empathy.

Conhecimentos

Customer service

Task management

Communication

Problem-solving

Fluent English

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.

In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn’t enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone’s in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real-time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you’re confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don’t wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you’ve guided teams, we’d love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break included
• Fully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us
• Tech Requirements
• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action