Bilingual Account Coordinator

MasterPro Installs; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic service company seeks an Account Coordinator to enhance customer satisfaction by managing communications and logistics. This fully remote role, based in Brazil, requires a proactive and detail-oriented individual with at least 3 years in customer service. Candidates should have advanced English proficiency and strong organizational skills. Key responsibilities include ensuring smooth interactions between clients and technicians, scheduling installations, and handling escalated issues effectively. Enjoy flexible hours and a supportive working environment.

Serviços

1-week PTO after the first year

Fully remote work setup

Flexible working hours

Qualificações

• 3+ years in customer service roles, preferably with field-service coordination.
• Fluent in English (C1 or C2 level), confident in phone and writing communication.
• Ability to manage multiple tasks effectively while maintaining focus.

Responsabilidades

• Ensure customer satisfaction exceeds expectations.
• Manage communication with customers and technicians smoothly.
• Schedule and confirm installations efficiently.
• Handle escalated situations with empathy and calm.

Conhecimentos

Customer service

Communication

Task management

Problem-solving

Descrição da oferta de emprego

Are you the kind of person who thrives in the center of the action : keeping customers happy, teams aligned, and problems solved before they even arise? We’re looking for an Account Coordinator who’s proactive, detail-obsessed, and fueled by customer satisfaction.

In this role, you’ll be the glue between our clients, field teams, and leadership. Making sure every call, installation, and email ends with a 5-star smile from our client and customer.

What You’ll Be Doing

• Own the 5-star customer experience : satisfaction isn’t enough, we go for exceeded expectations
• Manage calls with customers and technicians, keeping the flow smooth and the tone friendly
• Schedule, confirm, or reschedule installations like a logistics magician
• Notify customers of their time windows and make sure everyone’s in the know
• Send routes and job assignments to technicians for the next day
• Call techs for ETA updates and relay real-time info to customers
• Respond to emails and assist incoming calls when needed : stay sharp and helpful
• Handle escalated situations with confidence, empathy, and a calm voice
• Maintain communication with clients and business partners to ensure alignment

What We’re Looking For

• 3+ years in customer service roles (bonus points for field-service coordination)
• Advanced English fluency (C1 or C2 level) : you’re confident on the phone and in writing
• Able to juggle tasks like a pro while staying positive and focused
• Independent and highly responsible : you don’t wait to be told, you do

Nice to Have

• Experience supporting American clients or companies
• Proven leadership in previous roles : if you’ve guided teams, we’d love to hear about it

Schedule & Setup

• Hours : 11 AM – 8 PM (California Time / PST)
• 1-hour break included
• Fully remote : work from anywhere, but your setup must support success
• 1-week PTO after the first year working with us
• Tech Requirements
• A reliable computer with fast internet
• Headset with clear mic and strong audio
• A quiet space : no distractions, just action