Backoffice Analyst

CloudWalk; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading fintech company in São Paulo is seeking a knowledgeable team member for KYC processes. You will ensure efficient customer accreditation while providing excellent service. Candidates should have SQL expertise, LLM experience, and strong analytical skills. Join us to help shape an innovative, AI-driven future in payments.

Qualificações

• Experience in Know Your Customer processes.
• Ability to solve problems creatively.
• Attention to details and proactive learning.

Responsabilidades

• Work with KYC.
• Provide an incredible customer experience.
• Address issues promptly.

Conhecimentos

SQL knowledge

Practical experience with LLMs like ChatGPT

Data analysis with dashboards and spreadsheets

Excellent communication skills, both written and verbal

Strong analytical skills with logical reasoning

Fluent English

Excellent organizational abilities

Proactive attitude

Descrição da oferta de emprego

About CloudWalk

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

As a member of the Backoffice team, you are expected to be experienced in Know Your Customer processes, passionate about customer service and also technology. Your mission is to complete the customer’s accreditation as fast and as efficient as possible.

What You’ll Be Doing

• Work with KYC;
• Work to provide an incredible customer experience;
• Receive and attend tasks about customers requested through Central Bank systems;
• Act as a creative problem solver in various situations;
• Address issues promptly and find effective solutions;
• Help out the customer support team with the current situation of specific merchants.

What You’ll Need to Succeed

• SQL knowledge;
• Practical experience with LLMs like ChatGPT;
• Data analysis with dashboards and spreadsheets;
• Excellent communication skills, both written and verbal;
• Grit and ownership spirit;
• Strong analytical skills with logical reasoning;
• Big attention to details;
• Ability to keep learning new things while constantly improving what we are already good at;
• Fluent English;
• Excellent organizational abilities;
• Enthusiasm and passion for technology;
• Proactive attitude.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

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