Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading vacation home management firm is seeking responsible individuals for a remote position from Brazil. Applicants must have advanced English proficiency and computer skills, as they will be supporting guests through chat and phone. Responsibilities include identifying guest needs, coordinating services, and managing customer inquiries. The position requires availability for evening, weekend, and holiday shifts, with a focus on communication and multitasking skills. A competitive salary of R$2,000.00 per month is offered.

Qualificações

• Proficiency in English is mandatory.
• Must be able to handle multiple tasks efficiently.
• Available for evening, weekend, and holiday shifts.

Responsabilidades

• Support guests in English via chat and phone.
• Identify guest needs and create tasks for the operations team.
• Monitor customer service channels.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)