Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A property management company based in Orlando, Florida, is seeking skilled individuals to work remotely from Brazil. Applicants must have advanced English proficiency and be available for evening and night shifts. Responsibilities include guest support via chat and phone, identifying guest needs, and processing service requests. This position offers a base salary of R$2.000,00, and requires a proactive attitude and strong communication skills. Join us for a long-term partnership in customer service!

Qualificações

• Advanced English proficiency is mandatory for client interactions.
• Intermediate computer skills required for administrative tasks.
• Proactive attitude and commitment to customer service are essential.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify guest needs and communicate with the operations team.
• Process and record charges as needed.
• Monitor additional services based on guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)