Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company based in Orlando is hiring for a remote position requiring advanced English proficiency. The role involves providing guest support via chat and phone, identifying guest needs, and coordinating with the operations team. Candidates should have intermediate computer skills, strong communication, and multitasking abilities, and be available for night shifts. The salary offered is R$2,000.00 per month, with flexible scheduling and one day off per week.

Qualificações

• Advanced English proficiency is mandatory for effective communication.
• Intermediate computer skills are necessary for task processing.
• Proactive approach and commitment to guest satisfaction are essential.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs while communicating with the operation team.
• Monitor the Customer Service channel of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)