Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An American vacation home management company is seeking responsible individuals for a remote position requiring advanced English proficiency. The role involves supporting guests via chat and phone, identifying their needs, and liaising with operations. Strong communication, proactivity, and multitasking skills are essential. Candidates must be available for evening and weekend shifts. A base salary of R$2.000,00 is offered, along with a shift-based schedule that may vary slightly based on U.S. daylight saving time.

Qualificações

• Must have advanced English proficiency for client support.
• Expected to have intermediate computer skills.
• Proactive attitude and commitment to work are required.

Responsabilidades

• Support guests in English via chat and phone.
• Identify and address guest needs effectively.
• Create tasks for operations team based on guest concerns.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity

Agility

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)