Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote guest support role. Candidates must have advanced English proficiency to assist international clients via chat and phone. Other key requirements include intermediate computer skills, strong communication, and the ability to multitask. The position involves night shifts with a base salary of R$2,000.00 and one day off per week. Interested applicants should be proactive and available during evenings and weekends to handle various customer requests.

Qualificações

• Must have advanced proficiency in English to effectively support guests.
• Intermediate computer skills required for processing tasks.
• Ability to multitask and show commitment to job responsibilities.

Responsabilidades

• Provide guest support in English via chat or phone.
• Identify and filter guest needs to improve service.
• Communicate concerns or damages to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity

Multitasking

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)