Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking skilled individuals for a remote role from Brazil. The position requires advanced English proficiency and involves supporting guests through chat and phone. Responsibilities include identifying guest needs, creating tasks for operations, and monitoring service requests. Successful candidates should exhibit strong communication, multitasking abilities, and agility to work varying shifts, including nights. Competitive salary offered.

Qualificações

• Proficiency in English is mandatory.
• Must have intermediate computer skills.
• Requires proactivity, commitment, and strong communication skills.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and filter guest needs effectively.
• Create and communicate tasks to the operations team.
• Process and register issued charges.
• Monitor additional services requested by guests.
• Schedule additional services as per guest requests.
• Oversee the Customer Service channel of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Agility

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)