Atendimento ao Cliente

CENTOGENE GmbH; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global healthcare company in São Paulo is seeking a Customer Support Specialist. The ideal candidate will handle customer inquiries in fluent Spanish, provide solutions, and contribute to continuous service improvement. This role offers a competitive salary and benefits like meal vouchers and medical assistance, along with growth opportunities in a collaborative environment.

Serviços

Competitive salary

Meal vouchers

Grocery vouchers

Medical assistance

Growth opportunities

Qualificações

• Experience in customer service or a similar role.
• Ability to manage multiple interactions efficiently.
• Previous experience with customer support tools is a plus.

Responsabilidades

• Respond to customer inquiries professionally via various channels.
• Identify and resolve customer issues efficiently.
• Document interactions for service improvement.

Conhecimentos

Excellent communication skills

Interpersonal skills

Analytical mindset

Problem-solving focus

Fluent Spanish

English proficiency

Formação académica

Degree in a health-related field

Ferramentas

Customer support tools

CRM systems

Descrição da oferta de emprego

Your Responsibilities

• Respond to customer inquiries via email, phone, and chat professionally and within appropriate timeframes
• Identify, resolve, and follow up on customer issues efficiently, ensuring high satisfaction levels
• Document interactions and feedback for continuous service improvement
• Collaborate with internal teams to address concerns and enhance processes
• Provide information about products and services, guiding customers to suitable solutions
• Monitor and analyze customer feedback, identifying trends and improvement opportunities

Your profile

Requirements:

• Degree in a health-related field
• Experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Ability to manage multiple interactions efficiently
• Analytical mindset with problem-solving focus and attention to detail
• Fluent Spanish (mandatory)
• English proficiency
• Previous experience with customer support tools and CRM systems is a plus

Why us?

• Competitive salary and benefits such as meal vouchers, grocery vouchers, and medical assistance
• Growth opportunities within a dynamic company
• A collaborative and supportive work environment