Associate Director, Spending Account Operations

Alera Group; Brasil; Teletrabalho; BRL 640.000 - 754.000; Tempo integral

Resumo da oferta

A leading employee benefits and insurance services firm is looking for a talented individual to lead a remote team overseeing claims administration. The ideal candidate should have at least 5 years of experience in spending account administration and be proficient in relevant technology platforms. This role offers a competitive salary up to $140K annually and a comprehensive benefits package including generous paid time off and a focus on work-life balance.

Serviços

Comprehensive benefits package

Generous paid time off

Work-life balance opportunities

Qualificações

• Minimum of 5 years of experience in spending account administration.
• Subject matter expertise in IRS regulations and compliance.
• Experience leading client-facing teams.

Responsabilidades

• Lead and mentor a team overseeing claims administration.
• Serve as the final escalation point for complex claims.
• Collaborate across teams to streamline workflows.

Conhecimentos

Leadership experience

Proficiency in CRM and project management tools

Strong Excel skills

Excellent communication skills

Formação académica

Bachelor’s degree in Business, Finance, Marketing, or related field

Ferramentas

WEX

Descrição da oferta de emprego

Employer Industry: Employee Benefits and Insurance Services

Why consider this job opportunity

• Salary up to $140K per year
• Fully remote position with a preference for candidates in the Boston area
• Comprehensive benefits package including medical, dental, life and disability insurance, and 401k
• Generous paid time off and opportunities for work‑life balance
• Chance to lead a high‑performing team and drive innovation in spending account operations
• Commitment to a diverse and inclusive workplace

What to Expect (Job Responsibilities)

• Lead and mentor a team overseeing claims administration, funding reconciliation, and data analysis
• Ensure team alignment with organizational goals and compliance standards, fostering accountability and continuous improvement
• Serve as the final escalation point for complex claims and funding issues, implementing improvements to enhance client satisfaction
• Establish best practices for claims processing and ensure adherence to IRS regulations for HSAs, FSAs, HRAs, and Commuter Benefits
• Collaborate across teams to streamline workflows and drive automation for improved operational efficiency

What is Required (Qualifications)

• Bachelor’s degree in Business, Finance, Marketing, or a related field preferred
• Minimum of 5 years of experience in spending account administration, client success, account management, claims, or related areas, with leadership experience
• Experience with spending account technology platforms; WEX experience required
• Subject matter expertise in IRS regulations and compliance related to HSAs, FSAs, HRAs, and Commuter Benefits
• Proficiency in CRM and project management tools, with strong Excel skills (VLOOKUP, pivot tables, data validation)

How to Stand Out (Preferred Qualifications)

• Demonstrated experience leading client‑facing teams and driving process improvements
• Excellent communication and relationship management skills, with the ability to resolve complex issues
• Strong strategic thinking, analytical, and problem‑solving abilities focused on compliance and client satisfaction

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