Associate, Customer Acquisition - Trilingual

Concentrix - CA; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading customer engagement firm is seeking a Trilingual Associate in Customer Acquisition in São Paulo. The role involves demonstrating product value, managing customer relationships, and achieving sales quotas. Required languages include Brazilian Portuguese, English, and Spanish. This is a full-time position with significant communication responsibilities.

Qualificações

• Proficient in Brazilian Portuguese, English, and Spanish.
• Ability to manage high volume customer contacts.
• Experience in sales and customer service roles.

Responsabilidades

• Demonstrate value and benefits of products through customer engagement.
• Achieve revenue-based quota by selling renewals/services.
• Manage customer satisfaction and handle objections.

Conhecimentos

Customer engagement

Sales forecasting

Technical understanding

Communication skills

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Title

Associate, Customer Acquisition - Trilingual

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type

Full time

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