Application Support Analyst

OMP Belgium; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions company in São Paulo is seeking an Application Support Analyst to solve customer issues and provide technical expertise. Responsibilities include problem ownership, effective communication, and maintaining the knowledge base. Ideal candidates will have a strong background in application support and excellent customer service skills. Join a collaborative environment focused on customer success.

Qualificações

• Experience in application support or similar roles.
• Strong technical knowledge in planning solutions.
• Excellent communication skills and customer-oriented mindset.

Responsabilidades

• Provide solutions for customer problems.
• Take ownership of assigned issues and communicate solutions.
• Update knowledge base to document expertise.

Conhecimentos

Technical problem-solving

Customer service communication

Time management

Descrição da oferta de emprego

As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

• Making your customers’ day byproviding solutions for the challenging problems they experience.
• Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
• Finding the most suitable solution using your acquiredtechnical knowledge and specific expertise.
• Updating Customer Services knowledge base to ensure our expertise gets documented.
• Maintaining a strong network within your team and the company to find the optimal solution for your customer.
• Balancing your time, priorities, and incoming tickets while always keeping an overview.