API Integrations Specialist

Lalamove; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading logistics technology company is seeking a motivated technical person to lead API customer onboarding and support. You will provide technical guidance to customers integrating with our API and help optimize the onboarding process. Candidates should have strong communication skills and experience with API integrations. Fluency in English is required, with Spanish or Portuguese as a plus.

Qualificações

• Experience in SOA & Web Services.
• Familiarity with Security (include SAML/OAuth).
• Prior experience in supporting API integrations.

Responsabilidades

• Provide technical support to API customers during onboarding.
• Contribute to the onboarding process with customer-centric ideas.
• Evaluate API documentation for selected partners.

Conhecimentos

Experience with JSON & RESTful API

Fluency in English

Excellent communication and writing skills

Development experience in Java/PHP/Python/C#/Go/Ruby/Node.js

Descrição da oferta de emprego

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can.

We are searching for a motivated technical person keen to develop a skill set that bridges the gap between tech and commercial teams to lead our API customer onboarding process and technical support for API customers. You will need excellent communication and customer service skills to support customers and guide them through our API integration best practice.

What you’ll do

• You will be responsible for providing technical support to API customers throughout their onboarding journey - working with customers’ technical teams to successfully integrate with and test Lalamove’s API.
• Contribute ideas and implement a formal onboarding process that best suits customers needs, working with the product team on suggestions how to improve the onboarding experience for customers with the objective of driving self-service as far as possible.
• Maintain a selection of best practice and advice to support customers to develop an API Developer community.
• Evaluation of API documentation for select partners.
• Be the Subject Matter Expert on API and proactively sharing feedback within the organisation for continuous improvement.

What we're looking for

• Experience with JSON & RESTful API is an advantage
• Experienced in SOA & Web Services
• Knowledge of SOAP / XML / XSLT
• Familiarity with Security (include SAML/OAuth)
• Excellent communication and writing skills and be comfortable providing excellent support to customers
• Fluency in English is required.
• Fluency in other languages such as Spanish or Portuguese is a plus.
• Development experience in Java/PHP/Python/C#/Go/Ruby/Node.js is desirable;
• Ability to conduct POC with customers
• Experience in writing production code will be an advantage
• Prior experience in supporting API integrations will be a major advantage

To all candidates, Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Lalamove also provides a Candidate Privacy Notice in other languages, including Portuguese: https://www.lalamove.com/pt-br/candidate-privacy-notice