Analyst Cust Qual

Johnson & Johnson; São Paulo; On-site; BRL 90,000 - 130,000; Full time

Job summary

Johnson & Johnson Co. in São Paulo seeks a Quality professional to manage product complaint intake, translation, and documentation in support of EdTech initiatives and regional activities.

With a Bachelor’s degree and at least one year in Quality or related fields, you will use Excel and Power BI as needed and communicate in English, Spanish, and Portuguese to ensure accurate records and timely information for stakeholders.

Qualifications

• Bachelor’s Degree in Pharmacy, Life Sciences, Engineering, Healthcare, or related field.
• Minimum 1 year of professional experience in Quality, Regulatory Affairs, Complaint Handling, or related field.
• Languages: English, Spanish and Portuguese at advanced level.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Desirable: Power BI and ECM system knowledge.

Responsibilities

• Execute product complaint intake activities, ensuring timely and accurate processing.
• Translate event descriptions when required to ensure complete information for Franchise partners.
• Prepare and send complaint acknowledgment letters with reference numbers.
• Prepare and distribute complaint closure letters in the local language when applicable.
• Support training and awareness activities related to Product Complaint processes.
• Support internal and external audits by preparing and providing product complaint documentation and related records.
• Maintain accurate complaint records and ensure compliance with quality and regulatory requirements.
• Support the maintenance and update of Product Complaint dashboards and reports.

Skills

Attention to Detail

Communication Skills

Organizational Skills

Analytical Skills

Team Collaboration

Customer Focus

Education

Bachelor’s Degree (Pharmacy / Life Sciences / Engineering / Healthcare / related)

Tools

Power BI

ECM system

Job description

Job Function

Quality

Job Sub Function

Customer/Commercial Quality

Job Category

Professional

All Job Posting Locations

São Paulo, Brazil

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .

Execute basic activities for the EdTech educational teams and in some cases for regional activities, as well as other planned activities by the company that include services for HCPs participants in events and faculties.

• Execute product complaint intake activities, ensuring timely and accurate processing of complaints in accordance with established procedures.
• Perform translation of event descriptions, when required, to ensure complete and accurate information is available to Franchise partners in the applicable systems.
• Prepare and send complaint acknowledgment letters to the sales force, confirming receipt of the complaint and providing the corresponding reference number.
• Prepare and distribute complaint closure letters in the local language, when applicable.
• Support training and awareness activities for the sales force related to Product Complaint processes and requirements.
• Support internal and external audits by preparing and providing product complaint documentation and related records.
• Maintain accurate complaint records and ensure compliance with quality and regulatory requirements.
• Support the maintenance and update of Product Complaint dashboards and reports, ensuring data accuracy and timely availability of information for stakeholders.

Essential knowledge and skills

Education

Bachelor's Degree in Pharmacy, Life Sciences, Engineering, Healthcare, or a related discipline.

Experience

Minimum of 1 year of professional experience, preferably in Quality, Regulatory Affairs, Complaint Handling, or a related field.

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Languages

Trilingual (English - advanced , Spanish - advanced and Portuguese - advanced).

Desirable

Knowledge in Power Bi and ECM system.

Core competencies required

• Attention to Detail : Demonstrates accuracy and thoroughness in complaint intake activities, ensuring data integrity and compliance with procedures.
• Communication Skills : Effectively communicates in written and verbal formats, preparing customer-facing correspondence and collaborating with internal stakeholders.
• Organizational Skills : Ability to prioritize tasks, manage multiple activities simultaneously, and meet established deadlines.
• Analytical Skills : Capable of reviewing complaint information, identifying relevant details, and supporting accurate documentation and escalation when necessary.
• Team Collaboration : Works effectively across functions and supports training, audit, and operational activities in a collaborative environment.
• Customer Focus : Understands the importance of accurate and timely complaint handling in delivering a positive customer experience and maintaining product quality standards.