Support Specialist (Entry Level)
The role supports the Advanced Analytics team with data management, reporting, and analytical process automation. It ensures accurate data, builds dashboards, and maintains analytical assets with no direct client interaction.
Responsibilities
- Reporting & Dashboard Development
- Build and maintain recurring reports and dashboards.
- Update and optimize existing performance dashboards.
- Confirm updates through internal task processes.
- Align reports with fiscal calendar requirements.
- Data Management & Quality
- Perform extraction, transformation, and loading for routine analytics.
- Ensure data accuracy and proactively identify discrepancies.
- Investigate and reconcile discrepancies between dashboards and manual reports.
- Process Optimization & Maintenance
- Automate repetitive reporting tasks to improve efficiency.
- Maintain analytical assets, tools, and templates.
- Document analytic approaches, metric definitions, and data processes.
- Team Support
- Assist with internal projects and seek opportunities for process improvement.
Specific Tasks
- Recurring Reporting: set up and optimize trend cards, execute data pulls, monitor completion, adjust for fiscal needs.
- Data Investigation: investigate data discrepancies for consistency.
- Asset Management: update and maintain databases, models, and templates.
Required Skills & Experience
- At least 1 year in analytics or data management.
- Analytical skills with ability to translate requirements into reports.
- Proficiency in Microsoft Excel (PivotTables, advanced formulas).
- Experience with BI tools (Tableau, Power BI, MicroStrategy).
- Familiarity with Python for automation.
- Organizational and planning abilities, multi-tasking.
- Adaptability and problem solving in ambiguous situations.
- Effective communication, written and verbal.
- Team player, collaborative.