Analista de Customer Service Jr

Greif; Santo Amaro; Presencial; BRL 28.000 - 45.000; Jornada completa

Descripción de la vacante

Greif is seeking a Junior Customer Service Analyst to support customers across multiple channels in Bahia, Brazil. The role focuses on order processing, issue resolution, and data entry to maintain accurate customer records.

The ideal candidate will have a high school diploma and 2–4 years of experience, with strong communication skills and proficiency in MS Office. A customer-focused mindset and the ability to work independently are valued.

Formación

• High school diploma with 2–4 years of experience in customer service.
• Strong verbal and written communication skills.
• Proficient computer skills and willingness to learn new software.

Responsabilidades

• Interacts with customers via telephone, email, chat, or in person to provide intermediate level support and information on products or services.
• Maintains customer accounts and records of interactions with inquiries, complaints, or comments.
• Communicates pricing, shipping dates and order information to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or notify them of claim results or planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales and maintains files including data entry.
• Handles first level escalations and forwards complex issues to the appropriate specialist.

Conocimientos

Verbal communication

Written communication

Educación

High school diploma

Herramientas

MS Office

Descripción del empleo

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company’s Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

035379 Analista de Customer Service Jr (Open)

Job Description:

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.