(American English) Customer Support Consultant (Latam)

Supportyourapp Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer support company in São Paulo is seeking a passionate Customer Support Consultant. You will provide exceptional support through calls, chats, and emails, while building long-lasting relationships with customers. Ideal candidates possess excellent English skills and at least six months of customer support experience. Enjoy the flexibility of a fully remote role along with competitive compensation while mastering new skills in a supportive environment.

Serviços

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Qualificações

• 6+ months experience in customer support is a must.
• Tech-savvy, able to test and troubleshoot basic technical issues.
• Personal laptop or computer (minimum specifications).

Responsabilidades

• Provide exceptional customer support via calls, chats, and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Conhecimentos

Excellent English skills (C1 / C2)

Customer support experience

Technical troubleshooting skills

Analytical skills

Positive attitude

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent English skills (C1 / C2 for both spoken and written)
• At least 6 months experience in customer support is a must
• Tech-savvy, able to test and troubleshoot basic technical issues
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

• The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe.

We work with clients from 30 countries and speak 60 languages.

Since we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website : DISCLAIMER

EEO Statement

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.