AI Conversational Designer

WIZ.AI; Cariacica; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading AI solutions provider in Brazil is seeking an experienced professional to work on their generative AI-powered Talkbot solutions. This role involves understanding customer requirements, developing test strategies, and maintaining conversational experiences. Ideal candidates will have 3-5 years of experience in conversation design and excellent communication skills. Join us to shape the future of AI-driven customer engagement.

Serviços

Industry-leading compensation

Opportunity to work with cutting-edge technology

Qualificações

• Minimum of 3-5 years of experience in conversation design or related roles.
• Demonstrated experience in defining conversation design workflows.
• Proven expertise in a leadership or managerial role.

Responsabilidades

• Understand customer business requirements for tailored solutions.
• Develop and implement test suites to check AI conversations.
• Monitor and maintain the AI conversation experience.

Conhecimentos

Conversation design

Project management

Excellent communication skills

Leadership experience

Analytical skills

Descrição da oferta de emprego

Overview

WIZ.AI's suite of generative AI-powered omnichannel customer engagement solutions is trusted by 260+ global clients to enhance customer experience, improve customer outreach, foster human‑AI collaboration, increase business results, and attain higher cost savings. WIZ.AI's solutions automate ten million interactions every hour, helping businesses connect with their customers at the right time, right message, right channel. Through its distinct product suite, WIZ.AI offers global reach while facilitating local expertise to its clients.

Job Duties

Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule. Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams. Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes. Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities. Work with clients to identify the text responses they require for the talkbot. Create text responses designed to enhance user interactions with the bot. Update and refine text responses according to customer feedback and interaction patterns.

Requirements

Minimum of 3-5 years of experience in conversation design, product management, customer success manager, business analyst, chatbot designer. Demonstrated experience in defining and optimizing conversation design workflows and processes. Excellent communication, presentation, and client-facing skills, with the ability to articulate complex design decisions to both technical and non-technical stakeholders. Proven expertise in a leadership or managerial role, including leading project teams and mentoring colleagues. Strong analytical and problem-solving skills, with a data-driven approach to design and optimization. Experience with software, chatbot, or analyst testing is a significant plus.

Why Wiz.AI?

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence, rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.