Aftersales Commercial Manager

General Motors; São Caetano do Sul; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading automotive company in São Caetano do Sul seeks a qualified candidate to enhance Sales and Aftersales objectives. This role involves managing dealer contracts, driving profitability, and mentoring talent. Ideal candidates will have at least 3 years of experience in the dealership network, effective leadership skills, and a degree in relevant fields. Expect to travel frequently and have a proactive approach towards customer retention and satisfaction.

Qualificações

• Minimum 3 years experience with dealership network in Parts and Accessories.
• Desirable advanced English proficiency.
• Strategic thinking and customer commitment required.

Responsabilidades

• Drive Sales and Aftersales objective attainment for the zone.
• Lead and connect initiatives between backoffice and Regional Offices.
• Support negotiation for Parts and Accessories objectives.
• Monitor customer satisfaction indicators and implement action plans.

Conhecimentos

Leadership skills

Commercial focus

Relationship building

Negotiation techniques

Advanced English

Formação académica

Degree in Administration, Engineering, Marketing or related areas

Ferramentas

Office Suite (Excel, Word, PowerPoint)

Descrição da oferta de emprego

What Will You Do?

• Drive Sales and Aftersales objective attainment for the zone
• Encourage and support engagement efforts
• Drive communication that supports the Business's market plans
• Mentor, lead and grow talent
• Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability
• Ensure accurate utilization of empowerment tools
• Inspiring team/customers to attain business goals
• Performs other duties as assigned

Activities

• Preparation, development and implementation of strategy and tactical plans to increase the Aftersales business, focusing on the sale of Parts and Accessories, on customer retention/satisfaction, always ensuring the profitability of GM and the Network.

• Lead and connect initiatives between backoffice (SCS) and Regional Offices in the implementation of the Aftersales strategic plan, connecting the Regional Offices with the CLC, AutoGIRO, Product, Accessories and other teams.

• Lead the plan for the appointment of Parts Distributors, Automotive Centers, equalization of wholesale dealerships, together with Regional Offices. Support discussions on Network movement with GROs.

• Support negotiation and achievement of Parts and Accessories objectives, focusing on profitability and Contribution Margin (CM) at regional and divisional levels.

• Leadership and support in the implementation of Service projects and initiatives, wholesale of Parts (Genuine and ACDelco), digital sales (e-Commerce) and new sales channels.

• Lead and support the Marketing & Sales plan for Accessories in the Chevrolet dealership network, with the participation of COPVs (Aftersales Operations Coordinators), GNPVs, GROs and the Network.

• Coordinate and control with COPVs (and GNPVs) the action plans to improve performance/capillarity of dealerships/parts distributors.

• Analyze the financial situation of the Network and develop strategies aimed at boosting sales/profit of dealerships in the Aftersales area.

• Monitor the management of parts and accessories inventory of the dealership and distributor network and develop divisional actions to maintain Day Supply according to targets.

• Prepare and carry out national sales incentive campaigns with the Network, with the aim of increasing sell-out sales, IRC (customer retention index) and ISC/NPS (customer satisfaction index) of dealerships.

• Analyze and monitor customer satisfaction indicators in the Aftersales area (NPS) and implement action plans if necessary.

• Support the Regional Office in developing Aftersales reports for the Region (presentations, reports, analysis tools, among others).

• Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.

Requirements

• Minimum desirable experience of 3 years working with the dealership network and in the commercialization of Parts and Accessories (and/or Vehicles).

• Advanced English desirable.

• Leadership skills, commercial focus, relationship building and negotiation techniques.

• Degree in Administration, Engineering, Marketing or related areas.

• Strategic thinking and culture of Commit to customers, Innovate and embrace changes, move with urgency, own the outcome and lead as one team .

• Mobility for future relocations.

• Availability for travel 3 times per week (on average) and discipline for remote work (home office).

• Knowledge of Office Suite (Excel, Word, PowerPoint).