Administrator Desktop Services

Speedcast; Macaé; On-site; BRL 30,000 - 70,000; Full time

Benefits offered by this job

Global presence

Talented teammates

Industry leadership

Skill development opportunities

Diverse projects

Job summary

Join a forward-thinking company as a Desktop Services Administrator, where you'll play a crucial role in ensuring the seamless operation of computer systems and software. This position involves providing technical support to users globally, managing hardware and software inventory, and collaborating with infrastructure teams. You’ll thrive in a dynamic environment that values ingenuity and offers opportunities to work on diverse projects. If you are passionate about technology and eager to contribute to innovative solutions, this role is perfect for you. Embrace the adventure and be part of a global team that connects the world!

Qualifications

• 3+ years of experience managing systems and troubleshooting.
• Familiarity with network configuration and security protocols.

Responsibilities

• Ensure proper operation of computer systems and provide user support.
• Manage hardware and software inventory and maintain security compliance.

Skills

System Management

Network Troubleshooting

Windows OS

Mac OS

TCP/IP

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Computer Science or IT

CompTIA A+

Microsoft Certified: Azure Administrator

Tools

Microsoft O365

ServiceNow

VMware

Hyper-V

Global Protect VPN

Job description

CVs MUST BE PRESENTED IN ENGLISH

Overview of Position:

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.

What you will do:

1. Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
2. Provide training to end users on the use of all desktop-related hardware and software.
3. Ensure all desktop systems comply with the company's security policies and procedures.
4. Collaborate closely with Infrastructure and Applications teams to maintain healthy systems.
5. Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
6. Troubleshoot and resolve any hardware or software-related issues reported by end users in a timely and efficient manner.
7. Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members.
8. Support and troubleshoot end users remotely and in person.
9. Manage and maintain desktop security, including virus protection and software patching.
10. Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
11. Oversee Thycotic Secret Server, including granting and revoking access through the admin console.
12. Monitor the ticket queue to ensure service tickets are resolved and closed in a timely manner, following up with end users to confirm resolution.
13. Support Microsoft Teams phone and the office badge system.

What we need from you:

1. 3+ years of practical experience with managing systems, networks, and troubleshooting issues.
2. Familiarity with network and server configuration, security protocols, and data management.
3. Extensive familiarity with Windows and Mac operating systems, as well as related technologies (AD, Azure, GPO, Microsoft O365, Teams, Office Suite, Exchange, VMs, RDS, Endpoint Protection, Anywhere365, Proofpoint, Thinfinity, ServiceNow ticketing system, and Global Protect VPN).
4. Expertise in various OSs such as Windows Server, Linux, Unix, and sometimes macOS.
5. Knowledge of TCP/IP, DNS, DHCP, VPNs, and network security.
6. Experience with server installation, configuration, and maintenance.
7. Experience with virtualization technologies such as VMware, Hyper-V, or KVM.
8. Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.
9. Understanding of backup solutions and disaster recovery planning.
10. Ability to work independently and manage multiple duties and priorities simultaneously.
11. Capability to collaborate effectively with team members and end users.
12. Excellent problem-solving and troubleshooting skills for technical issues.
13. Strong verbal and written communication and interpersonal skills.

Even better if you have:

1. Bachelor’s Degree in Computer Science, Information Technology, or a related field is often preferred.
2. CompTIA A+ / CompTIA Network+
3. Microsoft Certified: Windows Server or Microsoft Certified: Azure Administrator
4. Red Hat Certified System Administrator (RHCSA)
5. VMware Certified Professional (VCP)
6. Cisco Certified Network Associate (CCNA)
7. Certified Information Systems Security Professional (CISSP) – For a focus on security aspects
8. Excellent ability to communicate fluently in English, both written and spoken required.

About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to various sectors. The company leverages its global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve.

Working at Speedcast:

At Speedcast, we want people that like adventure and are motivated by work that takes uncommon ingenuity. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.

We're always pushing forward and united by the adrenaline of high-stakes projects. You will experiment, learn, and grow here, right alongside us, every single day.

Top reasons why people love working at Speedcast:

• Our global presence– work with clients and colleagues all over the world.
• Talented teammates– your co-workers are the best and brightest in the industry.
• Industry leadership– be part of the latest advancements shaping the future of communications.
• Ability to develop skills– work across departments to gain new skills and valuable experience.
• Work on diverse projects– every day is different with our customers from a range of industries.

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to protected characteristics.