Ad Sales Support Specialist, B2B | Trilingual | B2 English / C1 / B2 Spanish

Concentrix; Belo Horizonte; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer support firm is looking for an Ad Sales Support Specialist in Chácara Santo Antônio (Zona Sul), São Paulo. The role involves responding to technical inquiries related to client products, providing exceptional customer service, and collaborating with the Sales Department. Proficiency in Portuguese, English, and Spanish is required, along with solid experience in customer service and social media advertising. This position is on-site with a competitive salary.

Qualificações

• C1 level Portuguese proficiency required.
• B2 level English proficiency required.
• B2 level Spanish proficiency required.
• Minimum 1 year of experience in customer service or sales.
• Experience with social media advertising and digital marketing.

Responsabilidades

• Respond to technical inquiries related to client products.
• Support external users with technical issues.
• Work closely with Sales Department to enhance customer experience.

Conhecimentos

Portuguese

English

Spanish

Customer service

Sales targets

Technical support

Social media advertising

Formação académica

High school diploma

Ferramentas

Salesforce.com

MS Office

Descrição da oferta de emprego

Position : Ad Sales Support Specialist, B2B

Location : Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)

General description : As an Ad Sales Support Specialist, you'll respond to technical inquiries related to hardware, software, and other designated client products. You'll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you'll help create outstanding experiences for the world's largest social media platform.

Requirements

• Portuguese : C1 level or higher (written and spoken)
• English : B2 level or higher (written and spoken)
• Spanish : B2 level or higher (written and spoken)
• High school diploma required
• Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist
• Minimum 1 year of experience in customer service or sales
• Proven ability to meet or exceed personal and team sales targets
• Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API / SDK integrations
• Familiarity with Salesforce.com or similar CRM systems