ACES Process Specialist, ACES (Amazon Customer Excellence System) BR Ops

Amazon; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A globally recognized logistics company is seeking an ACES Process Specialist in São Paulo. This role involves leading quality control and continuous improvement initiatives while collaborating with various teams to enhance operational efficiency. The ideal candidate has a Bachelor's degree, experience in program management, and is fluent in English. Join us to drive excellence in our delivery operations.

Qualificações

• Experience using data and metrics to drive improvements.
• Experience with program strategy and delivery communication.
• Fluency in English.

Responsabilidades

• Be the Subject Matter Expert on operational processes.
• Lead process integration efforts at Delivery Stations.
• Perform audits to ensure SOP adoption.

Conhecimentos

Operational process expertise

Continuous Improvement initiatives

Data analysis

Program management

Leadership communication

Formação académica

Bachelor's degree

Master's degree or MBA

Ferramentas

Six Sigma tools

Lean techniques

Descrição da oferta de emprego

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.

Key job responsibilities:

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at our Delivery Stations (DS)
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Working with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
• Making sure that we are always delivering the best possible service to our customers!

A day in the life: You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:

• Station Ops
• Last Mile team/Delivery Service Providers (DSP)
• Learning
• Finance
• HR
• Loss Prevention

About the team: The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement.

Requirements:

• Bachelor's degree
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with six sigma tools and Lean techniques
• Experience in program or project management
• Speak, write, and read fluently in English

Preferred qualifications:

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Six Sigma Black Belt, or experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.