ACES Planning Manager, ACES (Amazon Customer Excellence System) BR Ops

Amazon; Cajamar; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global e-commerce company is seeking an experienced project manager in São Paulo, Brazil. This role involves managing major operations cycles, monitoring KPIs, and driving process improvements. The ideal candidate will have a Bachelor's degree and strong analytical skills, as well as proficiency in program management and advanced Excel. The position offers an environment focused on continuous improvement and stakeholder engagement.

Qualificações

• Experience in program or project management.
• Experience in defining and implementing process improvement initiatives using data and metrics.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level.

Responsabilidades

• Manage planning of major cycles and HVE in Brazil Operations.
• Monitor KPIs related to success metrics.
• Develop contingency plans for unexpected issues.

Conhecimentos

Project management

Analytical capabilities

Communication skills

Excel (Pivot Tables, VLookUps)

Stakeholder management

Formação académica

Bachelor's degree

Ferramentas

SQL

Descrição da oferta de emprego

Do you have an obsession with planning and innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you.

Key Job Responsibilities

• Manage planning of major cycles (OPx, QxG) as well as HVE (High Volume Events) in Brazil Operations, including managing deliverables, stakeholders, communication, and more;
• Monitor KPIs related to success metrics, focusing on continuous improvement in all aspects of the process;
• Develop contingency plans to address unexpected issues or demand fluctuations;
• Develop and maintain standard operating procedures, manuals, and documents;
• Write complex documents to present to leadership;
• Own and manage change on a granular level;
• Maintain clear communication with leadership at all times.

About the Team

Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on productivity, quality, and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Experience in program or project management
• Experience in defining and implementing process improvement initiatives using data and metrics
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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