Account Specialist

Rakuten Advertising; São Paulo; Presencial; BRL 67 000 - 100 000; Tempo integral

Resumo da oferta

Rakuten Advertising in São Paulo is seeking an Account Specialist to support day-to-day client affiliate marketing programs, collaborating with Account Managers and publishers to ensure timely, accurate service.

You will help implement marketing strategies for the finance vertical, update offers and assets, and contribute to reporting and audience insights to drive revenue.

Qualificações

• Bachelor’s degree in Business, Marketing, Communications, Economics, or related field.
• 1–2 years of relevant experience in client services, digital marketing, or affiliate marketing.
• Strong project management skills and ability to manage multiple workstreams.
• Experience in fast-paced, client-facing environments is a plus.

Responsabilidades

• Coordinate between publishers, advertisers, Account Managers and clients.
• Update offers, creative assets, and program communications.
• Audit creatives and placements to align with client requirements.
• Monitor emails/calls and respond or route inquiries.
• Prepare performance reporting for internal and client use.
• Build prospect lists using reporting insights.
• Ensure timelines and milestones are met.

Conhecimentos

Client services

Digital marketing

Affiliate marketing

Project management

Team collaboration

Formação académica

Bachelor’s degree in Business, Marketing, Communications, Economics, or related field

Ferramentas

Excel

PowerPoint

Rakuten tools

Descrição da oferta de emprego

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary

The Account Specialist is an entry-level position that supports the day-to-day execution of client affiliate marketing programs, helping drive client satisfaction and support Rakuten Advertising revenue goals. This is a highly collaborative role that partners closely with Account Managers, clients, and publisher partners to deliver timely, accurate, and high-quality service.

In this role, you will support client accounts in the finance vertical, helping implement marketing strategies that expand market reach, increase publisher engagement, and maximize digital marketing investments.

Key Responsibilities

• Serve as a key point of coordination and communication between publishers, advertisers, Account Managers, and clients.
• Update client offers, creative assets, and program communications as needed.
• Audit creative and placements based on account team and/or client requirements.
• Monitor client support emails and calls; respond directly or route inquiries appropriately.
• Track and help resolve client issues promptly, escalating as needed to ensure timely resolution.
• Review affiliate/publisher websites to identify optimization opportunities.
• Monitor projects and timelines to ensure deadlines are met and deliverables stay on track.
• Prepare, run, and organize performance reporting for internal and client use.
• Build prospect lists using reporting insights and independent research.

Preferred Skills & Experience

• 1–2 years of relevant experience (e.g., client services, digital marketing, affiliate marketing, or related).
• Bachelor’s degree in Business, Marketing, Communications, Economics, or a related field (or equivalent practical experience).
• Strong project management skills, including the ability to manage multiple workstreams concurrently.
• Experience contributing to team-based projects in a fast-paced environment.
• Prior exposure to digital marketing, finance, and/or client-facing roles is a plus.

Capabilities:

• Strong execution: able to move work forward reliably and follow through on commitments.
• Technical aptitude: quick learner of proprietary tools; strong Excel skills for client-ready reporting; ability to build proficiency in PowerPoint and Rakuten tools/processes.
• Excellent communication: strong written and verbal communication with a service-oriented approach.
• Detail-oriented: high accuracy across creative, offers, reporting, and communications.
• Deadline-driven: able to prioritize effectively, manage multiple tasks, and deliver on time.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team