Account Manager (Full remote) - US based

bsport; São Paulo; Teletrabalho; BRL 317.000 - 424.000; Tempo integral

Resumo da oferta

A wellness tech startup is seeking an Account Manager to build strong, long-term relationships with clients. The role involves managing a portfolio of customers and ensuring their success through effective support and feedback advocacy. Candidates must have experience in a B2B SaaS environment and a proactive mindset. This is a full-time remote position, and applicants are expected to submit their CVs in English.

Qualificações

• Experience managing customer portfolios in a B2B SaaS environment.
• Native level of English.
• Proven experience in handling churn cases and driving client retention.

Responsabilidades

• Guide clients through a seamless onboarding experience.
• Be the go-to contact for client needs, providing personalized support.
• Advocate for client feedback to drive product improvements.

Conhecimentos

Customer portfolio management

Proactive mindset

Excellent communication skills

Strong organizational skills

Descrição da oferta de emprego

Start date: January, 2026 | Full-time (40 hours) | US based full remote

bsport has just launched in the US, and we’re looking for our very first Account Manager to help us grow and make an impact in this exciting new market. If you’re ready to join a fast-moving, mission-driven startup shaping the future of wellness tech, we’d love to meet you!

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. If you're looking to join a collaborative culture where your ideas matter, your growth is encouraged, and your impact is visible, we’d love to meet you!

About the role

As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth.

What will be your impact

• Guide clients through a seamless onboarding experience, setting the foundation for lasting partnerships.
• Be the go-to contact for client needs, providing prompt and personalized support via chat, email, or phone.
• Advocate client feedback to drive product improvements, inspire new features, and uncover strategic growth opportunities.
• Collaborate closely with Marketing, Product, and Operations teams to refine processes and deliver an outstanding customer experience.

You would be great fit if you have:

• You have experience managing customer portfolios in the B2B SaaS environment.
• Have native level of English.
• A proactive mindset focused on addressing client needs and exceeding expectations.
• Excellent communication skills and empathy, with proven experience in handling churn cases and driving client retention.
• Strong organizational skills with the ability to prioritize and manage multiple accounts efficiently.

Here’s what to expect in our hiring process

• Discovery Call with Charlotte, Talent Acquisition (15-30min)
• Interview with Marcello our Team Leader (45-60')
• Interview with Taninna our CSM Manager (30')
• Cultural interview with Kevin, the Head of CSM (30')

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼