Account Coordinator

Caterpillar Inc.; Piracicaba; Presencial; BRL 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plan

Dental plan

Private pension plan

Profit share

Life and personal insurance

Extended maternity and paternity leave

Transportation

Resumo da oferta

A Caterpillar Inc. oferece vaga para atuação de apoio a vendas, com foco no cliente e no acompanhamento de pedidos. A função envolve atendimento a clientes, tarefas administrativas e suporte ao ciclo de order to delivery, em um ambiente on-site.

É requerido diploma de Bacharel e experiência com clientes e pedidos, com conhecimentos de SAP e Salesforce CRM valorizados. A posição exige presença no local de trabalho cinco dias por semana, em São Paulo/ Piracicaba.

Qualificações

• Possuir formação superior concluída.
• Experiência anterior no suporte a clientes e no fulfillment de pedidos.
• Inglês básico/avançado? (nota: manter idioma relevante)

Responsabilidades

• Atender consultas de clientes e prestar suporte de vendas sobre produtos e serviços, resolvendo questões de pedidos.
• Realizar atividades administrativas, como organização de arquivos, agenda e registro de contatos e pedidos.
• Monitorar, priorizar e atualizar o status de pedidos para clientes.
• Dar suporte ao processo de order to delivery, assegurando conformidade com requisitos de clientes e distribuidores.

Conhecimentos

Customer focus

Effective communications

Account management

Formação académica

Bachelor's degree

Ferramentas

SAP

Salesforce CRM

Descrição da oferta de emprego

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Sales

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important

• Don’t forget to include a resúme in English in your profile in Workday.
• Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary

Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

What You Will Do

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders;
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required;
• Monitor, prioritize and track status of orders to provide updates to customers;
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements.

What You Will Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions;

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors;

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Basic Requirements

• Completed bachelor's degree;
• Previous experience supporting customers and managing order fulfillment processes;
• Intermediate Spanish;
• Pre-advanced English.

Top Candidates Will Also Have

• Experience working with SAP;
• Experience working with Salesforce CRM.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*

• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates

setembro 23, 2026 - setembro 29, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply