3P Customer Success Specialist

AB InBev Growth Group; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A global brewing company in Brazil is seeking a Beeslink 3P Customer Success Specialist to oversee the onboarding and success of partners in maximizing the Beeslink platform. This role involves managing multiple partners to ensure high usage and adoption of digital tools, driving customer satisfaction, and reporting on various performance metrics. Candidates should have a relevant degree and experience in customer success or related fields, with proficiency in English and Portuguese. A performance-based bonus and other perks are offered.

Serviços

Performance based bonus

Health, dental, and life insurance

Discounts on Ambev products

Language and training platforms

Qualificações

• 5 years of experience in CPG, B2B digital platforms or customer success.
• Fluency in English and Portuguese; Spanish is a plus.

Responsabilidades

• Manage onboarding and success journey for 6–8 partners.
• Track and report partner KPIs and drive usage of Beeslink features.
• Serve as first line of support for partners.

Conhecimentos

Interpersonal and relationship management skills

Analytical mindset

Proactive problem-solver

Hands-on approach with digital tools

Organised and structured

Formação académica

University degree in Business Administration, Marketing, Information Systems or related fields

Ferramentas

Excel

BI tools

Descrição da oferta de emprego

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

The Role

A Beeslink 3P Customer Success Specialist is responsible for driving the adoption and success of Beeslink within a defined portfolio of 6–8 external partners. This role ensures that partners extract maximum value from Beeslink, with a focus on seamless implementation, feature utilization, and sustained commercial outcomes. Reporting to the Beeslink 3P Commercial Manager, the Specialist plays a hands‑on role in executing the partner journey, from onboarding through adoption, while serving as the daily interface between partners, internal teams, and the product roadmap. This is a unique opportunity to work at the intersection of commercial operations and technology, ensuring Beeslink becomes a key driver of efficiency and growth for our partners. Come and make an IMPACT

What you’ll do

• Manage end-to-end onboarding and success journey for 6–8 Beeslink 3P partners.
• Execute partner anatomy mapping, onboarding plans, and initial adoption milestones.
• Support comm. activation alongside the Comm Manager, ensuring clear alignment with KAMs (Key Account Manager) and BU stakeholders.
• Drive consistent usage of Beeslink features (PO upload, cart management, service level visibility, etc.).
• Identify opportunities to improve partner adoption and elevate needs into product and commercial teams.
• Track and report partner KPIs (orders, GMV, adoption levels, feature penetration).
• Serve as the first line of support for partners, solving issues proactively and escalating when necessary.
• Contribute insights for monetisation models based on observed partner maturity and usage.

What you’ll need

• University degree in Business Administration, Marketing, Information Systems or related fields.
• Solid experience in CPG (Consumer Packed Goods), retail, customer success, or B2B digital platforms.
• Strong interpersonal and relationship management skills.
• Hands‑on approach, with ability to quickly master new digital tools and platforms.
• Organised and structured, capable of managing multiple priorities and stakeholders.
• Analytical mindset, comfortable using dashboards and datasets to track performance.
• Proactive problem‑solver, curious and eager to anticipate partner needs.
• Exposure to tech, SaaS, or digital products preferred.
• Advanced Excel skills; familiarity with BI tools is a plus.
• English and Portuguese fluency required. Spanish is a plus.

What Success looks like in the role

• High adoption and active usage of Beeslink across assigned partner portfolio.
• Achievement of adoption milestones and partner GMV contribution targets.
• High partner satisfaction (NPS) with low churn and fast time‑to‑value.
• Smooth execution of onboarding, with issues identified and resolved promptly.
• Recognised as a reliable point of contact by both partners and internal teams.

What We Offer

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

Equal Opportunity & Affidavit Action

AB InBev Growth Group is proud to be an Equal Opportunity and Affidavit Action employer. We do not discriminate based upon race, colour, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.