ZAIN1019 - Zain Youth - Call Center

Zain Bahrain; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

A leading telecommunications company in Bahrain is seeking a Customer Service Associate to assist customers with inquiries and complaints. The ideal candidate is a university student in their second year or above, possesses strong verbal and listening skills, and can work shifts. This role offers a chance to build customer trust and provide personalized service in a supportive team environment.

Qualifications

• Understanding individual differences of customers.
• Ability to treat people with respect under all circumstances.
• Dependable to follow instructions and keep commitments.

Responsibilities

• Answer inbound calls to assist customers.
• Build customer’s trust in services offered.
• Provide personalized customer service.
• Assist customers with issues and escalate as needed.

Skills

Good Verbal Communication

Listening Skills

Language Abilities (English, Arabic)

Computer Skills

Education

University student (2nd year and above)

Tools

Microsoft Office Basic

Job description

About The Role

To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and esc leate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.

Core Competencies

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications And Experience

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.

Equal Employment Opportunity Statement

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV