Waiter / Waitress

Hilton Worldwide, Inc.; Manama; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading global hospitality company is seeking a Waiter / Waitress in Manama to deliver excellent guest experiences. You will manage guest queries, serve beverages, and ensure high standards of service while complying with hygiene and safety regulations. Ideal candidates should be committed to customer service, flexible, and able to work in teams.

Qualifications

• Committed to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

Responsibilities

• Manage guest queries in a friendly, timely manner.
• Serve alcoholic/non-alcoholic beverages according to regulations.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures for issues.
• Ensure good standards for Food and Beverage orders.
• Practice Hilton Grooming standards.
• Comply with hotel security, fire regulations, and health legislation.

Skills

Customer service

Flexibility

Teamwork

Job description

Job Description - Waiter / Waitress (HOT0C3LO)

Job Number

Waiter / Waitress (HOT0C3LO)

Work Locations

Hilton Bahrain, Juffair Area, Opposite Najma Club, Manama, 500200

A Waiter / Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter / Waitress, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of the menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter / Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Preferred Qualifications

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!