Training Manager

MIRA Consulting Bahrain; Bahrain; On-site; BHD 20,000 - 35,000; Full time

Job summary

A consultancy firm in Bahrain is seeking a Training and Development Specialist to define training needs and conduct assessments. The ideal candidate has experience in sales and customer service, alongside skills in coaching and people performance management. Strong English communication skills are essential, while Arabic is a plus. This role involves developing content and managing internal training initiatives.

Qualifications

• Experience in a training position is a must.
• Knowledge about sales and customer service is mandatory.
• Experience with development/career plans and assessments is advantageous.
• Excellent communication skills in English are essential.

Responsibilities

• Define training and development needs for the organization.
• Ensure a competency based approach to learning.
• Develop and manage internal training courses.
• Conduct training and assessments.

Skills

Training position

Sales knowledge

Customer service

Content development

Coaching

People performance management

Excellent English communication skills

Education

MBA or similar

Job description

Objective of the role

To ensure the right level of skills and knowledge as well as motivation throughout the organization, through structured assessment, development, training and coaching.

Primary Responsibilities

• Defining training and development needs for the organization and front liners on all (STO) levels
• Ensuring a competency based approach to learning and development
• Identify training needs on organizational as well as individual level and ensure fulfillment of same through internal or external training
• Liaise with external training providers (or ensure delegates to do so)
• Develop and manage internal training force, including coaches, etc.
• Development of training content and courses
• Conduct training and assessments
• Consultation of organization on training and development issues
• Planning and coordination of training with stakeholder.

Experience / Qualifications

Experience is more important than education, though an MBA or similar is preferred.

You should at least possess some or all of the below experience:

• training position is a must, as well as knowledge about sales and customer service is mandatory
• working with development/career plans, assessments, gap analysis, etc. will be an advantage
• content development
• management development
• personal profiling
• coaching
• people performance management

Arabic is an advantage though not mandatory. Excellent English and communication skills are must haves.

About The Company

Management Information Resource Associates - MIRA is an independent, UK and Bahrain based Consultancy Practice that offers business consultancy services and comprehensive business solutions across a wide range of industries, business sectors and government organizations. MIRA works on implementing lucrative partnerships with organizations which we believe have growth potential with the geographic focus on promising locations in the Middle East. Our approach balances the risks and builds on the region's untapped opportunities. We create tailor‑made solutions that cater for organizations in the region, while enhancing international best practices and benchmarks.