Telephone Operator

Radisson Hotel Group; Al-Hidd; On-site; BHD 3,500 - 14,000; Full time

Job summary

A leading hotel chain in Bahrain is looking for a Telephone Operator to provide exceptional customer service and manage incoming calls efficiently. Candidates should have at least 1 year of experience in a hotel environment and possess strong communication skills. Join a workplace that values growth and diversity while offering unique global and local perks. Apply now to be part of a dynamic team!

Benefits

Exclusive global benefits

Local perks tailored to your country

Career development opportunities

Qualifications

• At least 1 year of experience in a telephone operator in a 5-star hotel.
• Age range: 20 to 30 years old.
• Familiar with telephone systems and call routing.

Responsibilities

• Provide courteous service to customers by operating the switchboard.
• Communicate clearly and courteously.
• Transfer incoming calls promptly to the appropriate extension.
• Respond to customer questions regarding the hotel.

Skills

Excellent communication skills

Ability to manage multiple calls

Proactive and positive attitude

Job description

A stylish Bahrain hotel near the Manama business district

Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.

With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.

Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.

Job Description

• Provides courteous service to customers by operating the switchboard according to standards.
• Communicates clearly and courteously.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.Responds to customer questions regarding the hotel, in-house facilities and local events.
• Provides courteous, prompt and accurate inter-hotel communications to staff andcustomers.
• Takes and delivers accurate and complete messages.
• Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
• Communicates with authorised employees by using paging system and/or radio.
• Follows established hotel security and safety policies as required.
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
• Prepares lists and reports as requested.
• Checks the daily arrival list.

Qualifications

At least 1 year of experience in a telephone operator In a 5 star Hotel.

Excellent communication skills—clear, courteous, and professional on the phone.

Strong ability to manage multiple calls and prioritize effectively.

Age range: 20 to 30 years old.

Skilled in resolving customer inquiries and complaints promptly and courteously.

Familiar with telephone systems, call routing, and basic office software.

Capable of working well under pressure in a fast-paced environment.

Demonstrates a proactive and positive “Yes I Can” attitude to problem-solving and customer service.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYes I Can!spirit shine as you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit -Join a workplace that’sinclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas, passion and drive matter! We empower you tomake a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks -No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality!If you’re ready tobring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from allbackgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.