System support Engineer

Aig; Riffa2; On-site; BHD 15,000 - 25,000; Full time

Job summary

An information technology company in Riffa2, Bahrain is seeking a skilled professional to manage complex customer relationships. You will work on cross-team technical issues, share best practices, and must have 3 to 5 years of relevant experience along with knowledge of HP Proliant and Microsoft MCSE 2003.

Qualifications

• 3 to 5 years of experience in a relevant field.

Responsibilities

• Manage customer relationships and document cases.
• Collaborate on technical issues across teams.
• Share best practices with team members.

Skills

HP Proliant DL/ML/BL knowledge

Microsoft MCSE 2003

Job description

Overview

Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

Responsibilities

• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver

Job Specification

• Knowledge of HP Proliant DL/ML/BL with Microsoft MCSE 2003.
• They should have at least 3 to 5 years of Exp.

Information Technology and Services - Sitra, Bahrain