Spa Receptionist

Radisson Hotel Group; Al-Hidd; On-site; BHD 3,500 - 14,000; Full time

Job summary

A luxury hotel in Bahrain is seeking a Spa Receptionist to join their dynamic Spa & Recreation Team. This role involves delivering exceptional guest service, supporting the smooth operation of the department, and contributing to a memorable experience for guests. Candidates with a passion for hospitality and experience in customer service are encouraged to apply. Fluency in Arabic is preferred.

Qualifications

• Experience in front office beneficial but not essential.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Arabic speaker is preferred.

Responsibilities

• Support the smooth running of the Spa & Recreation department.
• Maximize guest satisfaction and comfort.
• Ensure all work is carried out in a timely and professional manner.

Skills

Exceptional guest service

Hands-on approach

Problem resolution

Creative solutions

Job description

A stylish Bahrain hotel near the Manama business district

Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.

With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.

Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.

Job Description

Our first class Spa & Recreation Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Spa Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Spa Receptionist:

• Supports the smooth running of the Spa & Recreation department, where all aspects of the guest journey and experience are delivered to the highest level.
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved.
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements of the Spa Receptionist:

• Local Hire is preferred
• Experience in front office beneficial but not essential.
• Arabic speaker is preferred.
• Hands-on approach with a can-do work style.
• one year experience at the same role is preferred.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms