SM Engagement Specialist

Domo Ventures W.L.L.; Manama; On-site; BHD 14,000 - 17,500; Full time

Job summary

A dynamic tech company in Manama is looking for a Social Media Community Management Specialist to build and engage communities across various social media platforms. The ideal candidate will possess a Bachelor's degree in Marketing or Communications, proven experience in community management, and strong communication skills in Arabic and English. This role focuses on enhancing brand awareness and fostering positive relationships within the online community.

Qualifications

• Proven experience in social media community management.
• Strong understanding of various social media platforms.
• Ability to handle sensitive situations and resolve conflicts diplomatically.
• Excellent written and verbal communication skills in both Arabic and English.

Responsibilities

• Prepare FAQ and ideal answers in collaboration with the Clients Success team.
• Respond to comments and messages promptly and professionally.
• Implement strategies to grow the community on diverse social channels.
• Provide regular reports on community insights and trends.
• Address conflicts within the community promptly and diplomatically.

Skills

Social media dynamics

Excellent communication skills

Conflict resolution

Community engagement

Education

Bachelor's degree in Marketing, Communications, or related field

Job description

Social Media Community Management Specialist will be responsible for executingstrategies to build and engage communities across various social media platforms.

Your primary goal is to foster positive relationships, enhance brand awareness, anddrive engagement within the online community.

This role requires a deepunderstanding of social media dynamics, excellent communication skills, and apassion for creating and maintaining a vibrant and supportive online presence.

Duties and Responsibilities

• Prepare the FAQ and ideal answers in collaboration with the Clients Succes team and in collaboration also with the creative content team to align messaging with overall marketing goals
• Respond to comments, messages, and mentions promptly and professionally, fostering a positive and inclusive atmosphere within the community, and monitor and actively engage with the online community across various social media platforms.
• Implement comprehensive strategies to grow the community across diverse social channels. Identify and capitalize on opportunities for partnerships and collaborations to expand reach. Stay informed about industry trends and competitor activities, using insights to adapt and enhance community growth tactics.
• Provide regular reports on community insights, sentiment, and trends.
• Address conflicts and issues within the community promptly and diplomatically. Collaborate with the legal and PR teams to manage and mitigate potential risks

Job Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in social media community management.
• Strong understanding of various social media platforms and their dynamics
• Ability to handle sensitive situations and resolve conflicts diplomatically.
• Excellent written and verbal communication skills in both Arabic and Englis