Senior Mining Solutions Lead — Global Accounts

Yokogawa

Muharraq

On-site

BHD 60,000 - 100,000

Full time

14 days+

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Job summary

Yokogawa Bahrain is seeking a senior sales and account-management professional to strengthen relationships in the mining sector. You will work with regional and global teams to deliver tailored solutions, gather customer feedback, and ensure high service levels.

The role requires multi-language communication (French, English, Arabic) and the ability to travel on short notice to support opportunities. You will build strategic plans, manage complex accounts, and contribute to revenue growth.

Qualifications

Master's Degree or equivalent in STEM.
15+ years of experience interpreting strategy and policy to set and deliver objectives.
6–10 years of substantial general work experience in own area of expertise to fully competent level.
End user experience is a plus.

Responsibilities

Support Sales with Specialty Mining Domain knowledge to identify more business opportunities and contribute to OI budget achievement by understanding customers' pain points and challenges as a way of effectively engaging customers.
Build strong customer relationships and deliver customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs
Develop and implement a relationship management plan especially for strategic, complex accounts to build key relationships at local and corporate levels, and help and support project management team PDC to resolve technical execution problems.
Coordinate the engagement of own organization with the customer organization to ensure an effective two-way flow of information and resolution of issues
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data
Lead a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer’s mid- to long-term needs at a regional and global level
Work collaboratively with other departments (e.g., Business Marketing, Market Intelligence) to improve internal relationships and build strong external customer relationships to develop internal marketing plans
Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers
Support global teams in the maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services
Deliver Business Impact by Contributing to Mining business growth through technical expertise, solution development, customer engagement, and proposal support.
Pipeline Growth by Generating and advance qualified Mining opportunities through early customer engagement and solution positioning.