Recreation Operations Lead — VIP Guest Experience

Explore more jobs; Bahrain; On-site; BHD 3,900 - 7,300; Full time

Job summary

Explore more jobs in Bahrain seeks a Recreation/Guest Services role to support supervisors, assist with VIP guest preferences, manage guest relations, and maintain warranties and service agreements on equipment. You will coordinate with engineering to resolve malfunctions, review occupancy forecasts, and support scheduling.

The ideal candidate has 2-3 years in a 5-star hotel, strong communication and organizational skills, interpersonal and problem-solving abilities, and a reliable, courteous

Qualifications

• Previous 2-3 years of experience in a 5-star hotel
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Assist supervisors with management issues and Heartist development
• Attend professional conferences and professional development seminars
• Accommodate VIP guest preferences and special requests
• Maintain warrantees and service agreements on all equipment, work with engineering to resolve any malfunctions and initiate repair
• Review hotel occupancy forecasts and recreation schedules
• Assist with guest relations and scheduling when necessary
• Handle emergency situations with urgency and discretion
• Assign job tasks to recreation personnel as suited to their position and ability
• Implement and ensure correct records of all recreation promotions, analyze the results, and establish action plans to improve marketing strategy
• Check that all areas of the recreation are set as per the standard operating manual
• Evaluate operations and procedures and implement improvements
• Ensure that inventories are conducted regularly and accurately for all retail, professional products and expendable items.
• Efficiently manage retail inventories and stock keeping units movement
• Generate monthly and quarterly performance projections by stock keeping units as well as promotional activities
• Address all damages and repairs
• Maintain a clean and well organized back stock area
• Maximize inventory turns on all stock keeping units

Job description

Explore more jobs in Bahrain seeks a Recreation/Guest Services role to support supervisors, assist with VIP guest preferences, manage guest relations, and maintain warranties and service agreements on equipment. You will coordinate with engineering to resolve malfunctions, review occupancy forecasts, and support scheduling.

The ideal candidate has 2-3 years in a 5-star hotel, strong communication and organizational skills, interpersonal and problem-solving abilities, and a reliable, courteous