Marketing Manager - Advertising

Domo Ventures W.L.L.; Manama; On-site; BHD 15,000 - 20,000; Full time

Job summary

A regional branding agency is seeking a Marketing Manager to enhance client relationships and oversee project management. The ideal candidate will have a bachelor's degree in marketing, proficiency in Arabic and English, and a background in an advertising agency. This role requires strong customer service and organizational skills, providing a unique opportunity to lead a dedicated client service team in a dynamic environment.

Qualifications

• Proven track record in marketing and account management.
• Fluency in both Arabic and English is mandatory.
• Experience in an advertising agency is highly preferred.

Responsibilities

• Develop and manage strong client relationships.
• Oversee project lifecycle and ensure communication between teams.
• Design and implement onboarding processes for new clients.
• Maintain a quality management system for service delivery.
• Lead and support the client service team.

Skills

Client Relationship Management

Project Management

Customer Service

Communication Skills

Organizational Skills

Education

Bachelor's degree in Marketing or related field

Job description

About the job Marketing Manager - Advertising

Job Summary:

Our client a regional branding agency is looking for a Marketing Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close collaboration with internal departments.

Key Accountabilities:

• Client Relationship Management:
  • Develop and cultivate strong, long-lasting relationships with clients.
  • Proactively identify client needs and exceed expectations.
  • Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
• Project Management & Delivery:
  • Oversee the entire project lifecycle, ensuring timely and efficient project execution.
  • Facilitate clear communication between clients and internal teams (Studio/New Media/Production).
  • Manage project documentation, including job orders, modifications, references, and client feedback.
  • Monitor project progress, address any roadblocks, and implement corrective actions as needed.
• Client Onboarding & Satisfaction:
  • Design and implement a comprehensive onboarding program for new clients.
  • Ensure a smooth and positive client experience from initial contact to project completion.
  • Gather client feedback and implement improvements to enhance client satisfaction.
• Quality Assurance & Service Delivery:
  • Implement and maintain a quality management system to ensure consistent service delivery.
  • Oversee the team's performance to uphold high standards of responsiveness and client service.
  • Identify and address client issues promptly, providing exceptional customer-centric support.
• Provide effective leadership and guidance to the client service team.
• Foster a collaborative and supportive work environment to optimize team performance.
• Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.

Job Specifications:

• Bachelor's degree in communications, Marketing, Business, New Media, or Public Relations (preferred).
• Proven track record in marketing and account management.
• Fluency in both Arabic and English (mandatory).
• Experience working in an advertising agency (highly preferred).
• Strong customer service skills with a proven track record of exceeding client expectations.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• A keen eye for detail and a commitment to quality assurance.