Manager CRM & Complaints | Luxury Automotive

Z Global; Bahrain; On-site; BHD 22,000 - 31,000; Full time

Job summary

A leading automotive company in Bahrain is seeking a seasoned professional to oversee customer service operations. The ideal candidate will have over 5 years of experience in the automotive sector and a focus on luxury automotive. You will be responsible for managing customer complaints, leading teams, and refining quality systems. Strong CRM strategy development skills and a Bachelor’s degree in Business or Marketing are essential. This role presents a unique opportunity for a driven individual to influence service delivery and customer satisfaction.

Qualifications

• 5+ years in the automotive industry, preferably luxury automotive.
• Proven experience in CRM strategy development and implementation.

Responsibilities

• Oversee customer complaints and resolve them systematically.
• Collaborate to refine the Quality Management System.
• Lead reception and front-of-house teams.

Skills

CRM strategy development

Analytical abilities

Communication skills

Leadership skills

Education

Bachelor’s in Business, Marketing, or equivalent

Tools

Salesforce

HubSpot

Job description

Open to all Nationalities

Key Responsibilities:

• Oversee and resolve customer complaints with a systematic, data-driven approach.
• Collaborate with managers to refine the Quality Management System and enhance service delivery.
• Lead reception and front-of-house teams to align with Customer First Principles.
• Conduct and analyze follow-up calls for sales, service, and bodyshop interactions.
• Manage CRM data, GFK updates, and CLP service scores to enhance performance.
• Develop and present Customer First Principles for new team members.

What We’re Looking For:

• Experience: 5+ years in the automotive industry, with a preference for luxury automotive.
• Education: Bachelor’s in Business, Marketing, or equivalent.
• Skills:
  • Proven CRM strategy development and implementation.
  • Strong analytical abilities and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
  • Exceptional communication and leadership skills.

If you’re a driven professional ready to lead with innovation and customer focus, this is your opportunity to shine.